CICS RESPONSE TIME AVERAGE definition

CICS RESPONSE TIME AVERAGE means the ratio, expressed in seconds or a fraction thereof, of the sum of all of the Plan's interactive Production CICS transaction response times for a calendar month divided by the total number of the Plan's interactive Production CICS transactions during that same month. TMON (or equivalent) software will be used to calculate the CICS Response Time Average. Response time shall be the time elapsed between the moment a transaction is received by BCBSSC from the Plan's network controller until the moment an intended response is presented back to the Plan's same network controller by the System.
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Related to CICS RESPONSE TIME AVERAGE

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