Virtual Private Network. All Virtual Private Network (VPN) services are assigned a Dedicated Business Account Manager, responsible for the resolution of account and service issues. Systemseven's Dedicated Business Account Management team is guaranteed to provide a twenty-four hour’s response time for modifications to Customer's service's configuration, and a four hour response time for VPN related outages following phone notification. A VPN related outage is defined as the inability to ping a private IP while retaining the ability to ping the public gateway. Credits for VPN service outages will be prorated based on the time between initial outage notification and restoration of VPN service. Systemseven requires all VPN customers to commit to a minimum initial 12-month service term. Service terms may be extended for additional monthly increments due to specific offerings or promotional terms. A service term is required to offset costs of service acquisition. The initial term begins once VPN service (as defined during order placement) is up and running, referred to as Customer's Installation or Activation Date. If Customer's VPN service is disconnected or terminated at any time following Customer's Activation Date and prior to the end of an active service term, Customer will incur a Disconnection Fee. Should Systemseven's Dedicated Business Account Management Team fail to meet set response time guarantees more than two (2) times within a calendar month, Customer may disconnect service without penalty.
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