User Relations. Client will either incorporate CM’s terms of use into its terms of use, as will be displayed on Client’s website, or allow CM to maintain a terms of use link and document on the CM Platform implementation’s website for Client. Client’s Users must agree to the terms of use or will not be allowed to use the CM Platform implementation’s website. Client’s staff shall have first line responsibility for dealing with User support inquiries in a commercially reasonable manner agreed to by CM. CM will provide second tier support directly to Client through Web, email and telephone support during normal business hours (9AM to 5PM Pacific Time) with an initial response within one business day that includes an estimated time for final resolution. Client will designate and CM will train one support person who will be Client’s interface with CM on support matters.
Appears in 2 contracts
Sources: License Agreement, License Agreement