Common use of User Relations Clause in Contracts

User Relations. The Authority will support the Operator in authorising and enforcing new User charges as applicable. If the bye-laws are not revised by the Authority as per Schedule 3, and if the new User Charges are not enforced, then the shortfall would be paid by the Authority. The Authority shall participate in stakeholder consultations, with Users every three months on an ongoing basis for the duration of the Project. .All User Charges collected will be immediately deposited in the Revenue Collection Account. The Technical Agent shall conduct user satisfaction surveys on a semi-annual basis. The Operator shall manage a helpdesk/incident centre wherein they will record all complaints/accidents/incidents as reported by Users. The Authority shall review the database of complaints and incidents lodged at the helpdesk and monitor the resolution of accidents on a monthly basis. The Authority shall also submit monthly MIS reports capturing the type of accidents/incidents/complaints and their resolution process.