UNIVERSAL. If an emergency arises and the use of a cell phone is required, the vehicle must be stopped in a safe location to allow for safe usage.
UNIVERSAL. Drivers must be at least 19 years of age, have completed all training, have a valid Massachusetts Driver’s License (or valid license from a contiguous state) appropriate to the type of vehicle they will be operating and a minimum of 3 years of current driving experience within the United States (US), including experience driving multi-passenger vehicles.
UNIVERSAL for CYP with mild to moderate or transient needs; and
UNIVERSAL. Treat all consumer information as confidential in accordance with Mass. Gen. Laws c. 66A, and any other applicable privacy or security law or regulation (state or federal) governing Transportation Provider’s use, disclosure, and maintenance of any PI under the Transportation Provider Subcontract, including for example, 42 CFR Part 431, Subpart F, Mass. Gen. Laws c. 93H and Executive Order 504 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
UNIVERSAL. Required to have a representative attend mandatory conferences, meetings and trainings as requested by the Broker.
UNIVERSAL. Provide the Broker and consumers with a Massachusetts or a toll free telephone number.
UNIVERSAL. Submit invoices with an invoice cover sheet. The cover sheet can also be sent via Vendor Portal with electronic signature capability. This electronic signature sent via Vendor Portal represents an original signature and is accepted by both parties. This will be indicated as such on the invoice cover sheet.
UNIVERSAL. Xxxx the Broker only for actual trips provided, no shows or trips canceled upon arrival will not be reimbursed.
UNIVERSAL. Consumers shall be picked up on a timely basis and arrive to scheduled appointments on time. Transportation Providers must notify the Broker prior to scheduled pickup if their vehicle is going to be late.
