Common use of Types of Spaces / Frequency of Services Clause in Contracts

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Stairwells, Lobbies, Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000. WKU Environmental Services Cleaning Standards

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Stairwells, Lobbies, Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated, and would be covered by an agreed process. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000Manager. WKU Environmental Services Cleaning Standards

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms, Stairwells, Auditorium, Lobbies, Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000. WKU Environmental Services Cleaning Standards

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Stairwells, Lobbies, Corridors, Entrances Restrooms / Locker rooms / Showers Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated, and would be covered by an agreed process. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000. WKU Environmental Services Cleaning StandardsManager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Luxury Suites Gym Floors Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Daily Daily Daily Daily Daily Trash Collection As Needed As Needed As Needed As Needed As Needed Before, during and after events Daily Recycle Collection 2 X Weekly 2 X Weekly NA NA NA NA NA Empty Pencil Sharpeners Daily Daily NA NA NA NA NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Daily Daily Weekly, or as needed for events Daily Spot Clean Glass Daily Daily Daily Daily NA Weekly, or as needed for events NA Spot Clean Walls and Doors Daily Daily Daily Daily Daily Weekly NA Remove Graffiti Daily Daily Daily Daily Daily Weekly, or as needed for events Daily Straighten Furniture Daily Daily Daily where needed Daily NA Weekly, or as needed for events NA Clean Boards As Requested As Requested NA As Requested NA NA NA Flush Floor Drains NA NA NA 1 X Weekly As Needed If applicable NA NA NA Clean Drinking fountains Daily Daily Daily / Nightly Daily NA NA NA Clean mirrors and partitions NA NA NA Daily / Nightly NA Weekly, or as needed for events NA Clean / disinfect all fixtures NA NA NA Daily / Nightly NA Weekly, or as needed for events NA Replenish Paper and Soap NA NA NA Daily / Nightly as needed NA NA NA Detail Dust High and Low Weekly Weekly Weekly Daily / Nightly (As needed) Weekly Weekly, or as needed for events Weekly Sweep / Dust Mop Daily Daily Daily / Nightly Daily Daily Weekly, or as needed for events Daily Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Luxury Suites Gym Floors Spot Mop Daily Daily Daily Daily Daily NA Daily Spot Vacuum Daily Daily Daily NA NA NA NA Carpet Spotting Daily Daily Daily NA NA NA NA Auto Scrub / Mop Weekly Weekly Weekly Daily / Nightly Weekly NA Weekly Detail Vacuum Weekly Weekly Weekly NA NA Weekly, or as needed for events NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly Quarterly or Bi-monthly (As needed) as needed Bi Weekly NA Quarterly or as needed NA Disinfect phone, door knob, light switch and face plate Daily Daily Daily Daily Daily Pre Event and After Event NA Clean trash and recycle collection containers Monthly or as needed Monthly or as needed Monthly or as needed As Needed As Needed Pre Event and After Event NA Complete Wall Washing Annually as requested by occupant Annually Annually Monthly – Bi-Monthly NA Annually NA Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA NA NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA NA NA Refinish Floors Annually Annually Annually As Needed As Needed or Requested NA NA Done by outside contractor Carpet Bonneting and Extraction Annually as requested by occupant Annually Annually Annually or as needed NA Annually or as needed NA Snow / Ice Removal Distribute Salt NA NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. NA NA NA Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000. WKU Environmental Services Cleaning StandardsStandards Your Environmental Services Team Members are dedicated to providing the highest quality of services possible, to you our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at, or visit our campus. We believe it is our duty to be positive role models everyday for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus. WKU Environmental Services strive to provide and maintain cleaning services at the APPA cleaning standard of Level 2 (Level B). Below outlines these APPA cleaning standards:  Floors and base moldings shine and/or are bright and clean. There is no buildup in corners or along walls. There can be up to two days worth of dust, dirt, stains or streaks.  All vertical and horizontal surfaces are clean, but marks, light dust, smudges and fingerprints are noticeable upon close observation.  Washroom and shower fixtures and tile gleam and are odor-free. Paper and soap products are adequate.  Trash containers and pencil sharpeners hold only daily waste and are clean and odor-free. APPA Level 3 (Level C) It is possible that at times, concerns with budget reductions or staffing levels could affect the level of cleaning provided. Below is the APPA standard of cleaning level that reflects budget cuts or related staffing problems. It is a lowering of normal expectations. While not totally acceptable, it has yet to reach an unacceptable level of cleanliness. Environmental Services team member’s focus will remain at Level 2 standard for all public spaces.  Floors are swept or vacuumed clean, but upon close observation there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.  There are dull spots and/or matted carpet in traffic areas. There can be streaks or splashes on base moldings.  All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges and fingerprints.  Trash containers and pencil sharpeners hold only daily waste, but are clean and odor-free. Note: During times of extremely low staff levels (due to absent workers and /or vacancies within our unit), focus will be placed on servicing public areas first. Individual faculty staff office spaces could receive little or no services – or be restricted to trash collection only for that particular day / night. Partnering Services: These are policing services that are provided to Academic facilities and some event type locations – public areas such as restrooms, lobbies, corridors, stairwells, etc. are the ‘focus’ areas. This facility will receive weekend xxxxxx services on Saturday and Sunday, according to availability of staff and other University needs. Note: Adjustments to work schedules can be made to accommodate customer requests, pre event cleaning needs, or detail project work completion. Customer requests for work schedule changes should be communicated via email to the Environmental Services Supervisor, Xxxxx Xxxxxxxxx at xxxxx.xxxxxxxxx@xxx.xxx. Advance notice is appreciated.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Daily Daily Daily Trash Collection As Needed As Needed As Needed As Needed As Needed Recycle Collection 2 X Weekly 2 X Weekly NA NA NA Empty Pencil Sharpeners Daily Daily NA NA NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Daily Daily Spot Clean Glass Daily Daily Daily Daily NA Spot Clean Walls and Doors Daily Daily Daily Daily Daily Remove Graffiti Daily Daily Daily Daily Daily Straighten Furniture Daily Daily Daily where needed Daily NA Clean Boards As Requested As Requested NA NA NA Flush Floor Drains NA NA 1 As Requested XX Xxxxx Xxxxx Xxxxxx XX XX XX 0 X Weekly As Needed If applicable NA Clean Drinking fountains Daily Daily Daily / Nightly Daily NA Clean mirrors and partitions NA NA NA Daily / Nightly NA Clean / disinfect all fixtures NA NA NA Daily / Nightly NA Replenish Paper and Soap NA NA NA Daily / Nightly as needed NA Detail Dust High and Low Weekly Weekly Weekly Daily / Nightly (As needed) Weekly Sweep / Dust Mop Daily Daily Daily / Nightly Daily Daily Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Spot Mop Daily Daily Daily Daily Daily Spot Vacuum Daily Daily Daily NA NA Carpet Spotting Daily Daily Daily NA NA Auto Scrub / Mop Weekly Weekly Weekly Daily / Nightly Weekly Detail Vacuum Weekly Weekly Weekly NA NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly Quarterly or Bi-monthly (As needed) as needed Bi Weekly NA Disinfect phone, door knob, light switch and face plate Daily Daily Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed Monthly or as needed As Needed As Needed Complete Wall Washing Annually as requested by occupant Annually Annually Monthly – Bi-Monthly NA Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA Refinish Floors Annually Annually Annually As Needed As Needed or Requested Carpet Bonneting and Extraction Annually as requested by occupant Annually Annually Annually or as needed NA Snow / Ice Removal Distribute Salt NA NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. NA Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000. WKU Environmental Services Cleaning StandardsStandards Your Environmental Services Team Members are dedicated to providing the highest quality of services possible, to you our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at, or visit our campus. We believe it is our duty to be positive role models every day for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus. WKU Environmental Services strive to provide and maintain cleaning services at the APPA cleaning standard of Xxxxx 0 (Xxxxx X). Below outlines these APPA cleaning standards: • Floors and base moldings shine and/or are bright and clean. There is no buildup in corners or along walls. There can be up to two days’ worth of dust, dirt, stains or streaks. • All vertical and horizontal surfaces are clean, but marks, light dust, smudges and fingerprints are noticeable upon close observation. • Washroom and shower fixtures and tile gleam and are odor-free. Paper and soap products are adequate. • Trash containers and pencil sharpeners hold only daily waste and are clean and odor-free. APPA Level 3 (Level C) It is possible that at times, concerns with budget reductions or staffing levels could affect the level of cleaning provided. Below is the APPA standard of cleaning level that reflects budget cuts or related staffing problems. It is a lowering of normal expectations. While not totally acceptable, it has yet to reach an unacceptable level of cleanliness. Environmental Services team member’s focus will remain at Level 2 standard for all public spaces. • Floors are swept or vacuumed clean, but upon close observation there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen. • There are dull spots and/or matted carpet in traffic areas. There can be streaks or splashes on base moldings. • All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges and fingerprints. • Trash containers and pencil sharpeners hold only daily waste, but are clean and odor-free. Note: During times of extremely low staff levels (due to absent workers and /or vacancies within our unit), focus will be placed on servicing public areas first. Individual faculty staff office spaces could receive little or no services – or be restricted to trash collection only for that particular day / night. Note: Adjustments to work schedules can be made to accommodate customer requests, pre event cleaning needs, or detail project work completion. Customer requests for work schedule changes should called into the Environmental Services Supervisor (000) 000-0000.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Stairwells, Auditorium, Lobbies, Corridors, Entrances Restrooms / Dressing Rooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. Note: During summer semester, our team will be focused on doing deep cleaning projects in various academic facilities. During the summer months, May – August, our regular cleaning tasks / frequencies will be reduced in office type spaces to ensure adequate time is available for our deep cleaning projects in all public areas. If you have a special need or a concern during the adjusted cleaning schedules, please email Xxxx Xxxxxxxxxxx. WKU Environmental Building Services Cleaning Standards

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Daily Daily Daily Trash Collection As Needed As Needed As Needed As Needed As Needed Recycle Collection 2 X Weekly 2 X Weekly NA NA NA Empty Pencil Sharpeners Daily Daily NA NA NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Daily Daily Spot Clean Glass Daily Daily Daily Daily NA Spot Clean Walls and Doors Daily Daily Daily Daily Daily Remove Graffiti Daily Daily Daily Daily Daily Straighten Furniture Daily Daily Daily where needed Daily NA Clean Boards As Requested As Requested NA NA NA Flush Floor Drains NA NA 1 As Requested XX Xxxxx Xxxxx Xxxxxx XX XX XX 0 X Weekly As Needed If applicable NA Clean Drinking fountains Daily Daily Daily / Nightly Daily NA Clean mirrors and partitions NA NA NA Daily / Nightly NA Clean / disinfect all fixtures NA NA NA Daily / Nightly NA Replenish Paper and Soap NA NA NA Daily / Nightly as needed NA Detail Dust High and Low Weekly Weekly Weekly Daily / Nightly (As needed) Weekly Sweep / Dust Mop Daily Daily Daily / Nightly Daily Daily Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Spot Mop Daily Daily Daily Daily Daily Spot Vacuum Daily Daily Daily NA NA Carpet Spotting Daily Daily Daily NA NA Auto Scrub / Mop Weekly Weekly Weekly Daily / Nightly Weekly Detail Vacuum Weekly Weekly Weekly NA NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly Quarterly or Bi-monthly (As needed) as needed Bi Weekly NA Disinfect phone, door knob, light switch and face plate Daily Daily Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed Monthly or as needed As Needed As Needed Complete Wall Washing Annually as requested by occupant Annually Annually Monthly – Bi-Monthly NA Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA Refinish Floors Annually Annually Annually As Needed As Needed or Requested Carpet Bonneting and Extraction Annually as requested by occupant Annually Annually Annually or as needed NA Snow / Ice Removal Distribute Salt NA NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. NA Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000. WKU Environmental Services Cleaning StandardsStandards Your Environmental Services Team Members are dedicated to providing the highest quality of services possible, to you our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at, or visit our campus. We believe it is our duty to be positive role models every day for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus. WKU Environmental Services strive to provide and maintain cleaning services at the APPA cleaning standard of Xxxxx 0 (Xxxxx X). Below outlines these APPA cleaning standards:  Floors and base moldings shine and/or are bright and clean. There is no buildup in corners or along walls. There can be up to two days’ worth of dust, dirt, stains or streaks.  All vertical and horizontal surfaces are clean, but marks, light dust, smudges and fingerprints are noticeable upon close observation.  Washroom and shower fixtures and tile gleam and are odor-free. Paper and soap products are adequate.  Trash containers and pencil sharpeners hold only daily waste and are clean and odor-free. APPA Level 3 (Level C) It is possible that at times, concerns with budget reductions or staffing levels could affect the level of cleaning provided. Below is the APPA standard of cleaning level that reflects budget cuts or related staffing problems. It is a lowering of normal expectations. While not totally acceptable, it has yet to reach an unacceptable level of cleanliness. Environmental Services team member’s focus will remain at Level 2 standard for all public spaces.  Floors are swept or vacuumed clean, but upon close observation there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.  There are dull spots and/or matted carpet in traffic areas. There can be streaks or splashes on base moldings.  All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges and fingerprints.  Trash containers and pencil sharpeners hold only daily waste, but are clean and odor-free. Note: During times of extremely low staff levels (due to absent workers and /or vacancies within our unit), focus will be placed on servicing public areas first. Individual faculty staff office spaces could receive little or no services – or be restricted to trash collection only for that particular day / night. Note: Adjustments to work schedules can be made to accommodate customer requests, pre event cleaning needs, or detail project work completion. Customer requests for work schedule changes should called into the Environmental Services Supervisor (000) 000-0000.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Stairwells, Lobbies, Corridors, Entrances Restrooms / Locker rooms / Showers Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated, and would be covered by an agreed process. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Services Manager (000) 000-0000. WKU Environmental Services Cleaning Standards.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Luxury Suites Gym Floors Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Daily Daily Daily Daily Daily Trash Collection As Needed As Needed As Needed As Needed As Needed Before, during and after events Daily Recycle Collection 2 X Weekly 2 X Weekly NA NA NA NA NA Empty Pencil Sharpeners Daily Daily NA NA NA NA NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Daily Daily Weekly, or as needed for events Daily Spot Clean Glass Daily Daily Daily Daily NA Weekly, or as needed for events NA Spot Clean Walls and Doors Daily Daily Daily Daily Daily Weekly NA Remove Graffiti Daily Daily Daily Daily Daily Weekly, or as needed for events Daily Straighten Furniture Daily Daily Daily where needed Daily NA Weekly, or as needed for events NA Clean Boards As Requested As Requested NA As Requested NA NA NA Flush Floor Drains NA NA NA 1 X Weekly As Needed If applicable NA NA NA Clean Drinking fountains Daily Daily Daily / Nightly Daily NA NA NA Clean mirrors and partitions NA NA NA Daily / Nightly NA Weekly, or as needed for events NA Clean / disinfect all fixtures NA NA NA Daily / Nightly NA Weekly, or as needed for events NA Replenish Paper and Soap NA NA NA Daily / Nightly as needed NA NA NA Detail Dust High and Low Weekly Weekly Weekly Daily / Nightly (As needed) Weekly Weekly, or as needed for events Weekly Sweep / Dust Mop Daily Daily Daily / Nightly Daily Daily Weekly, or as needed for events Daily Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Luxury Suites Gym Floors Spot Mop Daily Daily Daily Daily Daily NA Daily Spot Vacuum Daily Daily Daily NA NA NA NA Carpet Spotting Daily Daily Daily NA NA NA NA Auto Scrub / Mop Weekly Weekly Weekly Daily / Nightly Weekly NA Weekly Detail Vacuum Weekly Weekly Weekly NA NA Weekly, or as needed for events NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly Quarterly or Bi-monthly (As needed) as needed Bi Weekly NA Quarterly or as needed NA Disinfect phone, door knob, light switch and face plate Daily Daily Daily Daily Daily Pre Event and After Event NA Clean trash and recycle collection containers Monthly or as needed Monthly or as needed Monthly or as needed As Needed As Needed Pre Event and After Event NA Complete Wall Washing Annually as requested by occupant Annually Annually Monthly – Bi-Monthly NA Annually NA Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA NA NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA NA NA Refinish Floors Annually Annually Annually As Needed As Needed or Requested NA NA Done by outside contractor Carpet Bonneting and Extraction Annually as requested by occupant Annually Annually Annually or as needed NA Annually or as needed NA Snow / Ice Removal Distribute Salt NA NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. NA NA NA Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. WKU Environmental Building Services Cleaning StandardsStandards Your Building Services Team Members are dedicated to providing the highest quality of services possible, to you our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at, or visit our campus. We believe it is our duty to be positive role models everyday for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus. WKU Building Services strive to provide and maintain cleaning services at the APPA cleaning standard of Level 2 (Level B). Below outlines these APPA cleaning standards:  Floors and base moldings shine and/or are bright and clean. There is no buildup in corners or along walls. There can be up to two days worth of dust, dirt, stains or streaks.  All vertical and horizontal surfaces are clean, but marks, light dust, smudges and fingerprints are noticeable upon close observation.  Washroom and shower fixtures and tile gleam and are odor-free. Paper and soap products are adequate.  Trash containers and pencil sharpeners hold only daily waste and are clean and odor-free. APPA Level 3 (Level C) It is possible that at times, concerns with budget reductions or staffing levels could affect the level of cleaning provided. Below is the APPA standard of cleaning level that reflects budget cuts or related staffing problems. It is a lowering of normal expectations. While not totally acceptable, it has yet to reach an unacceptable level of cleanliness. Building Services team member’s focus will remain at Level 2 standard for all public spaces.  Floors are swept or vacuumed clean, but upon close observation there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.  There are dull spots and/or matted carpet in traffic areas. There can be streaks or splashes on base moldings.  All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges and fingerprints.  Trash containers and pencil sharpeners hold only daily waste, but are clean and odor-free. Note: During times of extremely low staff levels (due to absent workers and /or vacancies within our unit), focus will be placed on servicing public areas first. Individual faculty staff office spaces could receive little or no services – or be restricted to trash collection only for that particular day / night. Diddle Arena Building Services Team Members and Work Schedules Team Member Assigned Work Schedule Supervisor, Xxxxx Xxxxxxxxx 10:45p – 7:15a (Sun – Thurs) Xxxxx Xxxxxxxx, Team Leader 9p – 5a (Sun – Thurs) Xxxxx Xxxxxx, BSA 9p – 5a (Sun – Thurs) Xxxxx Xxxxxxxxx, BSA 9p – 5a (Sun – Thurs) Xxxxx Xxxxxxx, BSA 9p – 5a (Sun – Thurs) Xxxxxx Xxxxxxx, BSA 9p – 5a (Sun – Thurs) Xxxx Xxxxxx, BSA 9p – 5a (Sun – Thurs) Xxxxx Xxxx, BSA 9p – 5a (Sun – Thurs) Portering Services: These are policing services that are provided to Academic facilities and some event type locations – public areas such as restrooms, lobbies, corridors, stairwells, etc. are the ‘focus’ areas. This facility will receive weekend xxxxxx services on Saturday and Sunday, according to availability of staff and other University needs. Note: Adjustments to work schedules can be made to accommodate customer requests, pre event cleaning needs, or detail project work completion. Customer requests for work schedule changes should be communicated via email to the Building Services Supervisor, Xxxxx Xxxxxxxxx at xxxxx.xxxxxxxxx@xxx.xxx. Advance notice is appreciated. For questions or concerns about this SLA, please contact the Building Services Manager, Xxxx Xxxxxxxxxxx, via email at xxxx.xxxxxxxxxxx@xxx.xxx.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Elevators, Stairwells, Lobbies, Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. WKU Environmental Building Services Cleaning Standards

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms, Stairwells, Auditorium, Lobbies, Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – –Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. Note: During summer semester, our team will be focused on doing deep cleaning projects in various academic facilities. During the summer months, May –August, our regular cleaning tasks / frequencies will be reduced in office type spaces to ensure adequate time is available for our deep cleaning projects in all public areas. If you have a special need or a concern during the adjusted cleaning schedules, please email Xxxx Xxxxxxxxxxx. WKU Environmental Building Services Cleaning Standards

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms, Stairwells, Centorium, Lobbies, Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. Note: During summer semester, our team will be focused on doing deep cleaning projects in various academic facilities. During the summer months, May – August, our regular cleaning tasks / frequencies will be reduced in office type spaces to ensure adequate time is available for our deep cleaning projects in all public areas. If you have a special need or a concern during the adjusted cleaning schedules, please email Xxxx Xxxxxxxxxxx. WKU Environmental Building Services Cleaning StandardsStandards 6.01: Goal Your Building Services Team Members are dedicated to providing the highest quality of services possible, to your our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at or visit our campus. We believe it is our duty to be positive role models every day for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Daily Daily Daily Trash Collection As Needed As Needed As Needed As Needed As Needed Recycle Collection 2 X Weekly 2 X Weekly NA NA NA Empty Pencil Sharpeners Daily Daily NA NA NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Daily Daily Spot Clean Glass Daily Daily Daily Daily NA Spot Clean Walls and Doors Daily Daily Daily Daily Daily Remove Graffiti Daily Daily Daily Daily Daily Straighten Furniture Daily Daily Daily where needed Daily NA Clean Boards As Requested As Requested NA NA As Requested NA Flush Floor Drains NA NA NA 1 X Weekly As Needed If applicable NA Clean Drinking fountains Daily Daily Daily / Nightly Daily NA Clean mirrors and partitions NA NA NA Daily / Nightly NA Clean / disinfect all fixtures NA NA NA Daily / Nightly NA Replenish Paper and Soap NA NA NA Daily / Nightly as needed NA Detail Dust High and Low Weekly Weekly Weekly Daily / Nightly (As needed) Weekly Sweep / Dust Mop Daily Daily Daily / Nightly Daily Daily Specific Tasks Offices Conference Rooms Classrooms Labs Stairwells, Lobbies, Corridors, Entrances and Elevators Restrooms Locker Rooms Arena Seating Area Spot Mop Daily Daily Daily Daily Daily Spot Vacuum Daily Daily Daily NA NA Carpet Spotting Daily Daily Daily NA NA Auto Scrub / Mop Weekly Weekly Weekly Daily / Nightly Weekly Detail Vacuum Weekly Weekly Weekly NA NA Clean Light fixture and vents Quarterly or as Quarterly or Quarterly or as needed Quarterly or Bi Weekly NA vents needed as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed Monthly or as needed As Needed As Needed Complete Wall Washing Annually as requested by occupant Annually Annually Monthly – Bi-Monthly NA Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually Bi-Annually NA NA Refinish Floors Annually Annually Annually As Needed As Needed or Requested Carpet Bonneting and Extraction Annually as requested by occupant Annually Annually Annually or as needed NA Snow / Ice Removal Distribute Salt NA NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. NA Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. WKU Environmental Building Services Cleaning StandardsStandards Your Building Services Team Members are dedicated to providing the highest quality of services possible, to you our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at, or visit our campus. We believe it is our duty to be positive role models everyday for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus. WKU Building Services strive to provide and maintain cleaning services at the APPA cleaning standard of Level 2 (Level B). Below outlines these APPA cleaning standards:  Floors and base moldings shine and/or are bright and clean. There is no buildup in corners or along walls. There can be up to two days worth of dust, dirt, stains or streaks.  All vertical and horizontal surfaces are clean, but marks, light dust, smudges and fingerprints are noticeable upon close observation.  Washroom and shower fixtures and tile gleam and are odor-free. Paper and soap products are adequate.  Trash containers and pencil sharpeners hold only daily waste and are clean and odor-free. APPA Level 3 (Level C) It is possible that at times, concerns with budget reductions or staffing levels could affect the level of cleaning provided. Below is the APPA standard of cleaning level that reflects budget cuts or related staffing problems. It is a lowering of normal expectations. While not totally acceptable, it has yet to reach an unacceptable level of cleanliness. Building Services team member’s focus will remain at Level 2 standard for all public spaces.  Floors are swept or vacuumed clean, but upon close observation there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.  There are dull spots and/or matted carpet in traffic areas. There can be streaks or splashes on base moldings.  All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges and fingerprints.  Trash containers and pencil sharpeners hold only daily waste, but are clean and odor-free. Note: During times of extremely low staff levels (due to absent workers and /or vacancies within our unit), focus will be placed on servicing public areas first. Individual faculty staff office spaces could receive little or no services – or be restricted to trash collection only for that particular day / night. Ag Expo Center - Building Services Team Members and Work Schedules Team Member Assigned Work Schedule Xxxxxx Xxxxx, Team Leader Mon. – Fri. 4a – 12p Xxxxx Xxxxxx, BSA Mon. – Fri. 4a – 12p Note: Adjustments to work schedules can be made to accommodate customer requests, pre event cleaning needs, or detail project work completion. Customer requests for work schedule changes should be communicated via email to the Building Services Supervisor, Xxxxx Xxxxx at xxxxx.xxxxx@xxx.xxx. Advance notice is appreciated.

Types of Spaces / Frequency of Services. Specific Tasks Offices Conference Rooms Stairwells, Elevators, Lobbies, Open Areas (Stacks) Corridors, Entrances Restrooms Police Floors / Areas NA Once daily / nightly according to work schedule. Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Once Daily M-F (12p -8p), or more frequent for event needs requested by customer Trash Collection As Needed As Needed As Needed Recycle Collection 2 X Weekly NA NA Empty Pencil Sharpeners Daily Daily NA Spot Clean Desks, Tables and other surfaces Daily Daily Daily Spot Clean Glass Daily Daily Daily Spot Clean Walls and Doors Daily Daily Daily Remove Graffiti Daily Daily Daily Straighten Furniture Daily Daily where needed Daily Clean Boards NA NA NA Flush Floor Drains NA NA 1 X Weekly As Needed If applicable Clean Drinking fountains Daily Daily Daily / Nightly Clean mirrors and partitions NA NA Daily / Nightly Clean / disinfect all fixtures NA NA Daily / Nightly Replenish Paper and Soap NA NA Daily / Nightly as needed Detail Dust High and Low Weekly Weekly Daily / Nightly (As needed) Sweep / Dust Mop Daily Daily Daily / Nightly Spot Mop Daily Daily Daily Spot Vacuum Daily Daily NA Carpet Spotting Daily Daily NA Auto Scrub / Mop Weekly Weekly Daily / Nightly Detail Vacuum Weekly Weekly NA Clean Light fixture and vents Quarterly or as needed Quarterly or as needed Monthly or Bi-monthly (As needed) Disinfect phone, door knob, light switch and face plate Daily Daily Daily Clean trash and recycle collection containers Monthly or as needed Monthly or as needed As Needed Complete Wall Washing Annually as requested by occupant Annually Monthly – Bi-Monthly Clean Interior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Clean Exterior Windows (Those safely accessed) Bi-Annually Bi-Annually NA Refinish Floors Annually Annually As Needed Carpet Bonneting and Extraction Annually as requested by occupant Annually NA Snow / Ice Removal Distribute Salt NA Entrances as needed NA Note: During emergency or staffing challenges, the number of weekly service visits may be reduced to a minimum of 2 times per week, to assist our team in ensuring all Academic facilities are serviced fully. Emergency needs that may occur within facility when service visits are reduced should be communicated by calling the DFM Help Desk @ 5-3253. Changes to Frequency of Services From time to time, it may be necessary for either the client or the Environmental Building Services unit to require a change of frequency in one or more areas. These changes need to be closely controlled and communicated. It is recommended that any change requests from the client be submitted in advance with explanations and anticipated length of requested change to the Environmental Building Services Manager (000) 000-0000Manager, Xxxx Xxxxxxxxxxx, via email to xxxx.xxxxxxxxxxx@xxx.xxx. WKU Environmental Building Services Cleaning StandardsStandards 6.01: Goal Your Building Services Team Members are dedicated to providing the highest quality of services possible, to your our valued customer. We will strive to provide safe, clean spaces for each of you who work on, live at or visit our campus. We believe it is our duty to be positive role models every day for everyone we come in contact with to enrich their personal memories of WKU. We strive to maintain an individual pride in our daily contributions to enhance the University's success and global standing. Furthermore, we believe that if we are actively proactive in our efforts, we can insure quality customer service in all buildings across this great campus.