Common use of Training Required Clause in Contracts

Training Required. SAVVIS will be responsible for training the Reuters personnel that have been assigned by Reuters to provide the MIS & SAP Services, and Reuters will be responsible for making Reuters personnel available for such training. SAVVIS will provide the training in the following manner: (A) SAVVIS will provide Reuters with information, processes, and/or training materials for Reuters or members of the Reuters Group to distribute to MIS & SAP Services personnel. MIS & SAP Services personnel will be made available as appropriate for training on processes and tools. (B) Reuters personnel who will be assigned to this project will have the skills necessary to provide the MIS & SAP Services. (C) Reuters will train the MIS & SAP Services personnel as reasonably required and at a level consistent with the services Reuters provides to other customers. (D) SAVVIS will provide required procedures to Reuters related to the MIS & SAP Services and will update these procedures when applicable. Reuters will follow these procedures under the direction of the SAVVIS management personnel, provided that procedures provided to Reuters by SAVVIS must be reviewed and accepted by Reuters prior to deploying these procedures. (E) In the event that SAVVIS reasonably believes that the performance of a specific member of Reuters personnel is not satisfactory with respect to providing the MIS & SAP Services, SAVVIS may raise the matter with Reuters, and request that Reuters replace such person; provided, however, that any decision to remove any such person remains solely with Reuters. (F) Any training of Reuters personnel by SAVVIS that must be done in person will be conducted at locations to be determined by Reuters, at SAVVIS's expense. SAVVIS will reimburse Reuters for Reuters actual, pre-approved, documented costs for travel, lodging, meals, entertainment and time (at an hourly rate to be determined) associated with SAVVIS's training of Reuters employees that are approved in writing by Reuters SAVVIS may also utilize electronic methods to train Reuters personnel, including without limitation, CD-ROMs and the Internet.

Training Required. SAVVIS will be responsible for training the Reuters personnel that have been assigned by Reuters to provide the MIS & SAP Call Center Services and Network Monitoring Services, and Reuters will be responsible for making Reuters personnel available for such training. SAVVIS will provide the training in the following manner: (A) SAVVIS will provide Reuters with information, processes, scripts and/or training materials for Reuters or members of the Reuters Group to distribute to MIS & SAP Services personnel. MIS & SAP Services help desk personnel on a continuous basis and will be made available as appropriate for update such information, process, scripts and/or training on processes and toolsmaterials when necessary. (B) Reuters personnel who will be assigned to this project will have the technical skills necessary to provide participate in problem determination and call escalation in a manner consistent with the MIS & SAP Servicesstandard at which such services are provided by Reuters own help desk personnel. (C) Reuters will train the MIS & SAP Services personnel help desk and monitoring staff as reasonably required and at a level consistent with the services Reuters provides to other customers. (D) SAVVIS will provide Reuters with any required procedures to Reuters related to the MIS & SAP Services responding to service requests and will update these such procedures when applicable. Reuters will follow these procedures under the direction of the SAVVIS management personnelfor all requests by Third Party Customers, provided that procedures provided to Reuters by SAVVIS must be reviewed and accepted by Reuters prior to deploying these such procedures. None of such procedures shall require that any Third Party Customer be assisted with greater priority than any non-Third Party Customer or for an uneven allocation of resources among all customers that may seek assistance from the help desk. (E) In the event that SAVVIS reasonably believes that the performance of a specific member of Reuters personnel is not satisfactory with respect to providing the MIS & SAP Call Center Services or Network Monitoring Services, SAVVIS may raise the matter with Reuters, and request that Reuters replace such person; provided, however, that any decision to remove any such person remains solely with Reuters. (F) Any training of Reuters personnel by SAVVIS that must be done in person will be conducted at locations to be determined by Reuters, at SAVVIS's expense. SAVVIS will reimburse Reuters for Reuters actual, pre-approved, documented costs for travel, lodging, meals, entertainment and time (at an hourly rate to be determined) associated with SAVVIS's training of Reuters employees that are approved in writing by Reuters Reuters, SAVVIS may also utilize electronic methods to train Reuters personnel, including without limitation, CD-ROMs and the Internet.

Training Required. SAVVIS All Field Services will be responsible provided and performed by Reuters personnel who will receive materials and documentation for training by SAVVIS in accordance with this Section 1.7. All such materials and documentation shall be provided at SAVVIS's sole cost and expense. At its option and in its sole discretion, Reuters may cause the Services to be provided by Third Party Service Providers who will receive training packages identical to those provided to Reuters personnel that have been assigned by Reuters to provide the MIS & SAP Services, and Reuters will be responsible for making Reuters personnel available for such trainingpersonnel. SAVVIS will provide the training in the following manner: (A) SAVVIS will provide Reuters with all the necessary information, processes, and/or scripts and training materials for Reuters or members of the Reuters Group to distribute to MIS & SAP Services personnelfield technicians and such information, processes, scripts and training material shall be updated from time to time. MIS & SAP Services personnel In order for Reuters field technicians to familiarize themselves with the SAVVIS environment, Reuters will be made available as appropriate for distribute these training materials and documentation, either on processes and toolsa SAVVIS-supplied CD or electronically via the Internet, prior to providing any applicable Field Services. (B) Reuters personnel who will be assigned to this project will have the technical skills reasonably necessary to provide the MIS & SAP ServicesField Services in a manner consistent with the standard in effect from time to time at which such services are provided to Reuters Customers. (C) Reuters will train the MIS & SAP Services personnel help desk staff as reasonably required and at a level consistent with the services Reuters provides to other customersReuters Customers. (D) SAVVIS will provide required procedures related to responding to service requests to Reuters related to the MIS & SAP Services and will update these such procedures when applicable. Reuters will follow these procedures under in providing the direction of the SAVVIS management personnelField Services, provided that any procedures provided to Reuters by SAVVIS must be reviewed and accepted by Reuters prior to deploying these such procedures. (E) In the event that SAVVIS reasonably believes that the performance of a specific member of Reuters personnel is not satisfactory with respect to providing the MIS & SAP Field Services, SAVVIS may raise the matter with Reuters, and request that Reuters replace such person; provided, however, that any decision to remove any such person remains solely with Reuters. (F) Any training of Reuters personnel by SAVVIS that must be done in person will be conducted at locations to be determined by Reuters, at SAVVIS's expense. SAVVIS will reimburse Reuters for Reuters actual, pre-approved, documented costs for travel, lodging, meals, entertainment and time (at an hourly rate to be determined) associated with SAVVIS's training of Reuters employees that are approved in writing by Reuters SAVVIS may also utilize electronic methods to train Reuters personnel, including without limitation, CD-ROMs and the Internet.