Common use of Training Documentation Clause in Contracts

Training Documentation. With a TSSSA, training can and should be required to be conducted by the Contractor. The Contractor shall be responsible for providing training classes and “Train the Trainer” sessions while developing a Training plan for all required shop locations. The initial development of the training plan shall be designed by working together on the job with site personnel in a continuous manner while participating in an annual review of all training materials associated with the equipment. The on-going training for any maintenance personnel will primarily be delivered through the on-site support technicians who will be responsible to investigate any Trainset failures, incidents and accidents, including derailments, anywhere on the network. The Contractor shall be responsible for providing content updates as necessary at no additional cost to the agency while utilizing common or repeated maintenance errors in the shop to assist in the overall training program. Additionally, the Contractor shall be responsible for updating all necessary manuals in an agreed upon time period to ensure that all maintenance personnel are equipped with all of the necessary tools to perform their duties to the best of their ability. The Contractor can also be required to provide Technical Support at the Help desk in support of any equipment that is experiencing en-route defects or failures. The Contractor’s assigned help desk representatives will be able to provide backup to the TSSSA Project Manager in case of absence while also being the single point of contact for all issues identified with the equipment. The help desk representatives will assist in reporting train defects, as well as material issues by telephone, email and/or other electronic communications. It is advantageous for the TSSSA help desk representatives to have direct interaction with the main controllers of the railroad who communicate with train crews. It is the expected duty of the TSSSA help desk representatives to record and log all issues, create Work Orders and communicate with the Program Team on any material issues. The contractor is required to provide on-site support technicians that are located at all agreed upon maintenance facilities. Their main focus is to support existing maintenance personnel in developing skills in fault finding and rectification as well as conducting fault finding on more complex faults. On-site support technicians may provide physical assistance with some technical repairs. These technicians would also help generate key performance indicators and failure analysis reports to support continuous improvement.

Training Documentation. With a TSSSA, training can and should be required to be conducted by the Contractor. The Contractor shall be responsible for providing training classes and “Train the Trainer” sessions while developing a Training plan for all required shop locations. The initial development of the training plan shall be designed by working together on the job with site personnel in a continuous manner while participating in an annual review of all training materials associated with the equipment. The on-going training for any maintenance personnel will primarily be delivered through the on-site support technicians who will be responsible to investigate any Trainset failures, incidents and accidents, including derailments, anywhere on the network. The Contractor shall be responsible for providing content updates as necessary at no additional cost to the agency owner/operator while utilizing common or repeated maintenance errors in the shop to assist in the overall training program. Additionally, the Contractor shall be responsible for updating all necessary manuals in an agreed upon time period to ensure that all maintenance personnel are equipped with all of the necessary tools to perform their duties to the best of their ability. The Contractor can also be required to provide Technical Support at the Help desk in support of any equipment that is experiencing en-route defects or failures. The Contractor’s assigned help desk representatives will be able to provide backup to the TSSSA Project Manager in case of absence while also being the single point of contact for all issues identified with the equipment. The help desk representatives will assist in reporting train defects, as well as material issues by telephone, email and/or other electronic communications. It is advantageous for the TSSSA help desk representatives to have direct interaction with the main controllers of the railroad who communicate with train crews. It is the expected duty of the TSSSA help desk representatives to record and log all issues, create Work Orders and communicate with the Program Team on any material issues. The contractor is required to provide on-site support technicians that are located at all agreed upon maintenance facilities. Their main focus is to support existing maintenance personnel in developing skills in fault finding and rectification as well as conducting fault finding on more complex faults. On-site support technicians may provide physical assistance with some technical repairs. These technicians would also help generate key performance indicators and failure analysis reports to support continuous improvement.