Common use of Test Environment Clause in Contracts

Test Environment. A test environment is made available to Customer. Customer is responsible for providing test cases and data and is also responsible for test implementation. Customer is also responsible for notifying Service Provider upon test completion. Test support is provided during Service Desk hours on a case by case basis only. Priority will always be given to production operations. If Customer wishes to procure test support, then it may initiate a Service Request for this purpose. Test Environment Accessibility Hours. The hours during which test environments can be accessed by Customer. There is no commitment on support service outside Service Desk hours unless provided for in accordance with a specific Order Agreement. Test environment accessibility is 24 * 7 * 365 excepting scheduled test environment maintenance and any crisis as outlined in the Business Continuity Plan. Test Environment Availability Hours. The hours during which the test environment is made available to Customer with service levels offered on a case by case basis only. Customers may utilise the test environment from 09:00 to 17:00 on normal business days during normal operations. Normal operations exclude all test environment maintenance windows and any crisis event affecting Business Continuity (pandemic, fire, flood..). Service Provider cannot guarantee test environment availability during maintenance windows. Test Environment Booking. If Customer wishes to ensure test environment availability (i.e. that no maintenance is underway), it must book a test environment slot under the following conditions: Customer to initiate a test slot request to Service Provider no earlier than 20 calendar days in advance of the test slot required; Customer may utilise the booked test slot for a maximum of 5 business days. Test Environment Monitoring. Gold and Platinum customers can request a Start of Business Day check on the availability of the test environment. Service Provider will communicate to affected customers in cases of unavailability.

Test Environment. A test environment is made available to Customer. Customer is responsible for providing test cases and data and is also responsible for test implementation. Customer is also responsible for notifying Service Provider upon test completion. Test support is provided during Service Desk hours on a case by case basis only. Priority will always be given to production operations. If Customer wishes to procure test support, then it may initiate a Service Request for this purpose. Test Environment Accessibility Hours. The hours during which test environments can be accessed by Customer. There is no commitment on support service outside Service Desk hours unless provided for in accordance with a specific Order Agreement. Test environment accessibility is 24 * 7 * 365 excepting scheduled test environment maintenance and any crisis as outlined in the Business Continuity Plan. Test Environment Availability Hours. The hours during which the test environment is made available to Customer with service levels offered on a case by case basis only. Customers may utilise the test environment from 09:00 to 17:00 on normal business days during normal operations. Normal operations exclude all test environment maintenance windows and any crisis event affecting Business Continuity (pandemic, fire, flood..). Service Provider cannot guarantee test environment availability during maintenance windows. Test Environment Booking. If Customer wishes to ensure test environment availability (i.e. that no maintenance is underway), it must book a test environment slot under the following conditions: Customer to initiate a test slot request to Service Provider no earlier than 20 twenty (20) calendar days in advance of the test slot required; Customer may utilise the booked test slot for a maximum of 5 five (5) business days. Test Environment Monitoring. Gold and Platinum customers can request a Start of Business Day check on the availability of the test environment. Service Provider will communicate to affected customers in cases of unavailability.