Common use of TECHNICAL SUPPORT SERVICE Clause in Contracts

TECHNICAL SUPPORT SERVICE. The Professional or the Authorised Users may contact the Bank’s Client Support & Monitoring service between 8:00am CET and 5:00pm CET on days on which bank are open for business in Luxembourg in the event that (i) the Authentication Kits are rendered unusable and in any other situations where the Authentication Kits do not allow the Authorised Users to access and use the Electronic Services (hereinafter, the Technical Support Service) or (ii) if the Professional or the Authorised Users require assistance or training in relation to the use of the Electronic Services or the Cards (hereinafter, the Functional Support Service). The Professional or the Authorised Users may also contact the Bank’s Client Support & Monitoring service between 8:00am CET and 5:00pm CET on days on which banks are open for business in Luxembourg. The Technical Support Service and Functional Support Service may be contacted using the contact details mentioned on the login page of eKBL Pro. Notification to the Technical Support Service by telephone must be confirmed in writing by email at ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇-▇▇▇▇.▇▇▇ in the twenty-four (24) hours following the telephone call. Where the Technical Support Service is notified by fax or electronic mail, the content of the fax message or electronic mail will be conclusive in the event of a disagreement and may serve as evidence in the event of litigation between the Professional and the Bank. Notification made outside Business Hours will be deemed received by the Bank on the following Business Day. Where the Technical Support Service is notified under the conditions described above, the Bank shall use its best efforts to resolve the issue invoked by the Professional or the Authorised Users. Any change to the Technical Support Service contact details will be communicated to the Professional and the Authorised Users, by mail, by electronic mail, via the Sites or by any other means the Bank deems appropriate.