TECHNICAL SUPPORT FOR SOFTWARE Sample Clauses
The "Technical Support for Software" clause defines the obligations and scope of assistance that the provider must offer to users regarding the software. Typically, this clause outlines the types of support available, such as troubleshooting, bug fixes, or user guidance, and may specify response times, support channels (like email or phone), and hours of availability. Its core practical function is to ensure users have reliable access to help when encountering issues, thereby maintaining software usability and customer satisfaction.
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TECHNICAL SUPPORT FOR SOFTWARE. Except as specifically provided herein, technical support for Software shall be provided at no cost for the then-current Version and one previous Version. Any research and development efforts required for problem resolution for older Versions, shall be at a price mutually agreed to, on a case by case basis.
TECHNICAL SUPPORT FOR SOFTWARE. Except as specifically provided herein, technical support for Software shall be provided at no charge for the then current Version and one previous Version. Company reserves the right to charge $250 per hour for any research and development efforts required for problem resolution for older Versions, not covered under warranty or extended warranty, to be determined by Company on a case by case basis. 8 9