Common use of Technical Assistance Services Clause in Contracts

Technical Assistance Services. a. Familiarization and technical support programs specified below are being offered at no charge to Buyer unless otherwise specified, except for the expenses involved with travel and lodging of Chautauqua's trainees, which shall be borne by Buyer or Chautauqua. Such familiarization and technical support programs shall be in accordance with Embraer's training syllabus. b. Notwithstanding the use of the term "training" in this Article 13 or in the Agreement, the intent of the Services is solely to familiarize Chautauqua's pilots, mechanics, employees or representatives, duly qualified per the governing body ---------- * Confidential in the United Sates of America, with the operation and maintenance of the Aircraft. It is not the intent of Embraer to provide basic training ("Ab-initio") to any representatives of Chautauqua. c. [*] Chautauqua must give notice to Embraer one-hundred and twenty (120) days in advance of its expected training schedule. Should Buyer or Chautauqua not take all or any portion of the Services on or before the delivery of Buyer's last Aircraft, Buyer and Chautauqua shall be deemed to have fully waived their rights to such service. No other penalty or indemnity shall be due from Embraer in this case. d. All Services shall be provided by Embraer or its qualified designated representative at Embraer's facilities at Fort Lauderdale, Florida, USA, or at such other location as Embraer shall reasonably designate in the United States, except that flight training may also be designated by Embraer to occur in Brazil if it cannot reasonably occur in the United States. e. The Services in regard to the Firm Aircraft shall include: 1. One (1) Pilot Familiarization Program [*] including ground familiarization as regards Aircraft systems, weight and balance, performance and normal/emergency procedures; Flight simulator training in accordance with Chautauqua's approved Flight Operations Training Program, up to, but not exceeding the equivalent training in Level C simulator. 2. One

Technical Assistance Services. a. Familiarization and technical support programs specified below are being offered at no charge to Buyer unless otherwise specified, except for the expenses involved with travel and lodging of Chautauqua's trainees, which shall be borne by Buyer or Chautauqua. Such familiarization and technical support programs shall be in accordance with Embraer's training syllabus. b. Notwithstanding the use of the term "training" in this Article 13 or in the Agreement, the intent of the Services is solely to familiarize Chautauqua's pilots, mechanics, employees or representatives, duly qualified per the governing body ---------- * Confidential in the United Sates of America, with the operation and maintenance of the Aircraft. It is not the intent of Embraer to provide basic training ("Ab-initio") to any representatives of Chautauqua. c. The Services, as applicable, shall be provided prior [*] Chautauqua must give notice to Embraer one-hundred and twenty (120) days in advance of its expected training schedule. Should Buyer or Chautauqua not take all or any portion of the Services on or before the delivery of Buyer's last Aircraft, Buyer and Chautauqua shall be deemed to have fully waived their rights to such service. No other penalty or indemnity shall be due from Embraer in this case.. ---------- * Confidential Page 13 of 31 d. All Services shall be provided by Embraer or its qualified designated representative at Embraer's facilities at Fort Lauderdale, Florida, USA, or at such other location as Embraer shall reasonably designate in the United States, except that flight training may also be designated by Embraer to occur in Brazil if it cannot reasonably occur in the United States. e. The Services in regard to the Firm Aircraft shall include: 1. One One (1) Pilot Familiarization Program [*] including ground familiarization as regards Aircraft systems, weight and balance, performance and normal/emergency procedures; Flight simulator training in accordance with Chautauqua's approved Flight Operations Training Program, up to, but not exceeding the equivalent training in Level C simulator. 2. One (1) Maintenance Familiarization Course [*] . This course shall consist of classroom familiarization with Aircraft systems and structures and shall be in accordance with ATA specification 104, level III. 3. One (1) Flight Attendant Familiarization Course [*] . This course shall consist of classroom familiarization, including a general description of Aircraft and systems to be used by flight attendants if requested, Embraer may demonstrate procedures described in the classroom, subject to Buyer's Aircraft availability. 4. [*] selected by Embraer in its sole discretion shall [*] but limited to [*] in order to [*] The presence of [*] Thereafter, every time Buyer requests the placement of an Embraer technical representative at Chautauqua's installations, Embraer will charge Buyer according to Embraer's price list per month per each such Embraer technical representative's presence. At no charge to Embraer, Buyer shall insure and require Chautauqua to provide such representative with reasonable communication facilities (telephone and facsimile) as well as office space and facilities at the maintenance base(s)