Technical Assistance Services Sample Clauses
Technical Assistance Services. Through its staff or contractors, NMMS will provide technical assistance in a variety of subject areas relevant to the Main Street Four-Point Approach® and other commercial district economic growth, revitalization and management topics. Each local organization may request on-site, email, and/or telephone consultation(s) from NMMS. Access to Technical Assistance is initiated through submission of a Service Request Form to the NMMS Director/ACD Coordinator. Upon receiving the service request, the NMMS Director/ACD Coordinator will assign the appropriate Revitalization Specialist(s) to coordinate design and delivery of services, on-site visits and/or other communications. Service request forms, along with descriptions of available services are available online at: ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇/. Technical Assistance services include, but are not limited to: • Organization: Organizational development consultants provide facilitation in strategic planning, visioning and mission statements, work plan development, resource development, leadership and volunteer development, succession planning, nonprofit management, committee training, staff training, and continuous quality improvement of the program. • Marketing and Promotion: Promotion, Marketing and Graphic Design specialists offer assistance with image development and branding, marketing strategies, logo design, promotional and collateral materials development, event planning, visual merchandising, media relationships, online/social media, publicity and advertising. • Economic Vitality: Economists, business, and property development specialists provide technical assistance and training in market analysis, business strengthening and recruitment, real estate development, economic development incentives, revitalization financing tools, placemaking, and program progress and impacts monitoring.
Technical Assistance Services. Manager’s responsibilities under this Agreement with respect to Construction, Reserve Fund Work, Capital Improvements and Restorations include general co-ordination of the Hotel Operation with professionals retained by Owner to handle all aspects of such work. If Owner wishes to retain Manager or its Affiliates to perform additional technical assistance services with respect to any of these matters, the nature of the services must be documented by a separate, written agreement at an agreed upon fee.
Technical Assistance Services ePHONE shall use commercially reasonable efforts to make its employees and agents available to Array and Comdial to provide technical assistance with the Intellectual Property, any improvements, developments, enhancements, modifications, or inventions related thereto, or any other technical matters related to ePHONE's business. ePHONE shall charge Array and Comdial rates at least as low as the lowest rates charged to third parties not affiliated with ePHONE for such technical assistance services.
Technical Assistance Services a. Familiarization and technical support programs specified below are being offered at no charge to Buyer unless otherwise specified, except for the expenses involved with travel and lodging of Chautauqua's trainees, which shall be borne by Buyer or Chautauqua. Such familiarization and technical support programs shall be in accordance with Embraer's training syllabus.
b. Notwithstanding the use of the term "training" in this Article 13 or in the Agreement, the intent of the Services is solely to familiarize Chautauqua's pilots, mechanics, employees or representatives, duly qualified per the governing body ---------- * Confidential in the United Sates of America, with the operation and maintenance of the Aircraft. It is not the intent of Embraer to provide basic training ("Ab-initio") to any representatives of Chautauqua.
c. [*] Chautauqua must give notice to Embraer one-hundred and twenty (120) days in advance of its expected training schedule. Should Buyer or Chautauqua not take all or any portion of the Services on or before the delivery of Buyer's last Aircraft, Buyer and Chautauqua shall be deemed to have fully waived their rights to such service. No other penalty or indemnity shall be due from Embraer in this case.
d. All Services shall be provided by Embraer or its qualified designated representative at Embraer's facilities at Fort Lauderdale, Florida, USA, or at such other location as Embraer shall reasonably designate in the United States, except that flight training may also be designated by Embraer to occur in Brazil if it cannot reasonably occur in the United States.
e. The Services in regard to the Firm Aircraft shall include:
1. One
(1) Pilot Familiarization Program [*] including ground familiarization as regards Aircraft systems, weight and balance, performance and normal/emergency procedures; Flight simulator training in accordance with Chautauqua's approved Flight Operations Training Program, up to, but not exceeding the equivalent training in Level C simulator.
2. One
Technical Assistance Services. During the Term of this Agreement 21 CONTRACTOR will provide, as needed, certain supervisory and consulting services to the Project 22 from CONTRACTOR’S regional and corporate technical assistance services program, including 23 business planning and budgeting, Capital Improvement planning, training, security, marketing and 24 sales, central purchasing, merchandising, food and beverage, maintenance, human resources, and 25 legal compliance. Except as provided herein, these services will be provided by CONTRACTOR 26 without any additional charge to ANAHEIM.
Technical Assistance Services. All technical assistance services required for the Project and to be financed out of the proceeds of the Financing shall be procured
Technical Assistance Services. SERVICE DESCRIPTION PRICE LIST ------- ----------- ---------- EMERGENCY ASSISTANCE Problem resolution Assistance Assisting Italtel in the resolution of technical [***] per day problems when on-site assistance is requested by Italtel and Tier III assistance is needed. Hotline and software fix support Tier III (Engineering level) support provided by [***] of product telephone to Italtel during Netr▇'▇ ▇▇▇mal purchases business hours. Italtel to provide Tier I & II support to Italtel's customers. Software fixes provided to Italtel as developed by Netr▇. Netr▇ ▇▇▇ntains the current release of software shipping plus one release prior. The support of prior releases of software is on a "best efforts" basis. [***] CONFIDENTIAL TREATMENT REQUESTED -22- 23 RESPONSIBILITIES: --------------------------------------------------------------------------------------------------------------- TIER # ORGANIZATION PROVIDING SUPPORT GENERAL DUTIES --------------------------------------------------------------------------------------------------------------- TIER 1 End User Operations and/or Italtel Assist operations personnel. Tier 1 Technical Support Provide product technical information to users. Provide installation and configuration support to users. Perform first level diagnostic operations. Gather technical problem data. Remove and replace hardware. Escalate to Tier 2 support. --------------------------------------------------------------------------------------------------------------- TIER 2 Italtel Tier 2 Technical Support Be familiar with the technical environment including integrated 3rd party products. Confirm that a hardware or software failure has occurred. Recommend operational workarounds. Utilize appropriate test equipment. Analyze traces, gather specific failure data. Have in-depth, specialized product knowledge. Create complex failure environments. Duplicate failure conditions in a lab environment. Recommend workarounds and probable failure causes. Assist Tier 3 support in characterizing and duplicating failure events. --------------------------------------------------------------------------------------------------------------- TIER 3 Italtel and/or Netr▇ ▇▇▇port Have specific engineering level knowledge of Netr▇'▇ ▇▇▇ducts. Recommend and create hardware or software product modifications. Diagnose problems not identified by Tier 2 Support. --------------------------------------------------------------------------------------------------------------- ITALTEL ...
Technical Assistance Services. The primary point of contact for technical advice is the Contractor’s Contract Representative (Account Manager). The Account Manager can provide many types of assistance such as assisting with a packing determination, choosing an appropriate shipping name, preparing site plans and procedures and providing practical training on all these items. • Assistance with more complex technical matters is available from the Contractor’s Technical Services group. This group has extensive knowledge of chemical compatibilities and packaging requirements. The Technical Services group can provide valuable advice on the proper methods of dealing with highly hazardous or unusual chemical compounds. • Health and Safety related assistance is available from the Contractor’s regional Health and Safety officer as well as the corporate Health and Safety group. These individuals can review site plans, provide advice on moderating the risk of specific operations, and provide feedback on process improvements.
Technical Assistance Services. 6.1 Article "13.e.1" shall be deleted and replaced with the following sentence:
(1) Pilot Familiarization Program for up to [*] of the Designated Operator's pilots per Aircraft #1 through #4, and up to [*] of the Designated Operator's pilots per Aircraft #5 through #45 including ground familiarization as regards Aircraft systems, weight and balance, performance and normal/emergency procedures; Flight simulator training in accordance with Designated Operator's approved Flight Operations Training Program, [*]."
6.2 Article "13.e.2" shall be deleted and replaced with the following sentence:
(1) Maintenance Familiarization Course for up to [*] qualified mechanics of the Designated Operator's mechanics per each of the first [*] Firm Aircraft and for up to [*] qualified mechanics of the Designated Operator's mechanics per each of the Firm Aircraft #11 through #45. This course shall consist of classroom familiarization with Aircraft systems and structures and shall be in accordance with ATA specification 104, level III.
6.3 Article "13.e.3" shall be deleted and replaced with the following sentence: One (1) Flight Attendant Familiarization Course for up to [*] of Designated Operator's flight attendant representatives per each of the first [*] Firm -------------------- * Confidential Aircraft, and for up to [*] of Designated Operator's flight attendant representatives per each of Firm Aircraft #31 through #45. This course shall consist of classroom familiarization, including a general description of Aircraft and systems to be used by flight attendants if requested, Embraer may demonstrate procedures described in the classroom, subject to Buyer's Aircraft availability.
6.4 The first full paragraph in Article "13.e.4" shall be deleted and replaced with the following paragraph: [*]
Technical Assistance Services. See Section 4 (A) (l).