TARGET RESPONSE TIME Sample Clauses

TARGET RESPONSE TIME. A response to a request for Support Services shall consist of receipt of and acknowledgement by Azul of Customer’s request for Support Services (the “First Response”). Azul will use commercially reasonable efforts to provide a First Response within the target SLA response time set forth in the table below. Customer acknowledges that a First Response may not include resolution for all requests for Support Services. However, Customer acknowledges and understands that no software is perfect or error free and that, despite Azul’s commercially reasonable efforts, Azul may not be able to provide answers to or resolve some or all requests for Support Services. Azul makes no promises, guarantees, or assurances of any kind that it will be able to resolve all of Customer’s Support Services requests. Error Type TARGET RESPONSE TIME Standard Platinum or Premium Priority 1 1 Business Day 1 hour Priority 2 2 Business Days 4 hours Priority 3 2 Business Days 1 Business Day Priority 4 2 Business Days 2 Business Days
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TARGET RESPONSE TIME. A response to a request for Support Services shall consist of receipt of and acknowledgement by Azul of Customer’s request for Support Services (the “First Response”). Azul will use commercially reasonable efforts to provide a First Response within the target SLA response time set forth in the table below. Customer acknowledges that a First Response may not include resolution for all requests for Support Services. However, Customer acknowledges and understands that no software is perfect or error free and that, despite Azul’s commercially reasonable efforts, Azul may not be able to provide answers to or resolve some or all requests for Support Services. Azul makes no promises, guarantees, or assurances of any kind that it will be able to resolve all of Customer’s Support Services requests. Error Type TARGET RESPONSE TIME Standard Premium
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TARGET RESPONSE TIME. If there is a Target Response Time, Provider will use commercially reasonable efforts to respond to support requests sent to the Support Channel within the Target Response Time.
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TARGET RESPONSE TIME. The target response time for all IT requests is 1 hour. i.e. we aim to ensure that every request is categorised and allocated to a member of the IT team within 1 hour, at which point a confirmation email is automatically sent to the user. The process of categorising a request also ensures that an appropriate “due date” is calculated.
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TARGET RESPONSE TIME. RelyMD’s support team strives to respond to all support requests, regardless of severity, within one (1) to two (2) hours of receiving notice (if notice is received during the support hours set forth in Section 2.5 above). Response time is defined as the time between receipt of the support request and the time that a RelyMD support team member begins working on the request. Due to the diversity of issues that might occur, and the methods needed to resolve them, response time is not defined as the time between the receipt of the request and problem resolution. Under all circumstances, the Customer’s timely cooperation with the RelyMD support team will be a determinant of how quickly RelyMD can achieve problem resolution.
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TARGET RESPONSE TIME. 5.1 AMCS aims to provide the Customer with a response within a specific time limit, as stated below, based on the agreed Priority Code of the Support Case (“Target Response Time”). Target Response Times are measured within the Hours of Coverage. Priority Code Description Target Response Time P1 Critical 1 Hour P2 High 4 Hours P3 Medium 16 Hours P4 Low 72 Hours
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TARGET RESPONSE TIME. The Target Response Time is the time in which the Service Desk must respond to your ticket. There are specific targets set within this Service Level Agreement, which relate to response times to Incidents, based upon priority.
Sample 1
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Related to TARGET RESPONSE TIME

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Response Times (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day or (ii) by 12:00 p.m. Mountain Time the following Business Day if received after the end of a Business Day. LogRhythm will respond to new support cases via email or by directly contacting the applicable designated users. Response times for open support cases will vary depending on the specifics of the case and any Escalation required. If a response will require more than one business day to prepare, Customer will be notified and informed when a response can be expected.

  • Optional Xactimate Response Attachment (Part 2)

  • Employee Response The employee upon whom a Notice of Proposed Action has been served shall have seven (7) calendar days to respond to the appointing authority either orally or in writing before the proposed action may be taken. Upon request of the employee and for good cause, the appointing authority may extend in writing the period to respond. If the employee's response is not filed within seven (7) days or during an extension, the right to respond is lost.

  • Reactive Power and Primary Frequency Response 9.6.1 Power Factor Design Criteria

  • Timely and Sustained Response Interconnection Customer shall ensure that the Small Generating Facility’s real power response to sustained frequency deviations outside of the deadband setting is automatically provided and shall begin immediately after frequency deviates outside of the deadband, and to the extent the Small Generating Facility has operating capability in the direction needed to correct the frequency deviation. Interconnection Customer shall not block or otherwise inhibit the ability of the governor or equivalent controls to respond and shall ensure that the response is not inhibited, except under certain operational constraints including, but not limited to, ambient temperature limitations, physical energy limitations, outages of mechanical equipment, or regulatory requirements. The Small Generating Facility shall sustain the real power response at least until system frequency returns to a value within the deadband setting of the governor or equivalent controls. An Applicable Reliability Standard with equivalent or more stringent requirements shall supersede the above requirements.

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