System Software Maintenance. The system software maintenance services provide ongoing maintenance and support for industry current operating platforms, and provide preventative software maintenance services on a periodic basis. Services include: a) Reviewing supplier product status and maintenance information to identify current version information and potential problems reported by other users. b) Installation of preventative maintenance to supported system software products to prevent known problems from impacting the operating environment. c) Provide communication to application providers for planned changes in product functionality that may impact application support when system software maintenance is applied. d) Implementing a permanent corrective action with appropriate monitoring procedures to ensure software faults are eliminated from the operating environment.
Appears in 2 contracts
Sources: Administrative Services and Facilities Agreement, Administrative Services and Facilities Agreement (Residential Capital, LLC)