System Software Maintenance Clause Samples
System Software Maintenance. During the MCP and as part of the standard Maintenance Services offering, Supplier shall provide the following Maintenance Services (including unlimited telephonic support and all necessary travel and labor) without additional charge to any Authorized User to maintain the System Software in accordance with the Requirements:
a) New Releases Supplier’s responsibilities related to new releases of System Software and Documentation are described in Exhibit D.
System Software Maintenance. The system software maintenance services provide ongoing maintenance and support for industry current operating platforms, and provide preventative software maintenance services on a periodic basis. Services include:
a) Reviewing supplier product status and maintenance information to identify current version information and potential problems reported by other users.
b) Installation of preventative maintenance to supported system software products to prevent known problems from impacting the operating environment.
c) Provide communication to application providers for planned changes in product functionality that may impact application support when system software maintenance is applied.
d) Implementing a permanent corrective action with appropriate monitoring procedures to ensure software faults are eliminated from the operating environment.
System Software Maintenance. A regular scheduled maintenance period for the environment will occur every Saturday from 8pm – 12am US Mountain Standard Time. During this time, IPRO will update the system environment and IPRO’s Solution with the latest version of the software, patches and/or maintenance updates. Extended maintenance periods may also occur, and all customers will be notified in advance. Should an emergency arise requiring an unscheduled maintenance period, all customers will be notified as soon as possible with the duration and impact. In the event of a security incident or data breach for either party, the affected party will notify the other party within 24 hours of determining that a breach occurred and information on the level of impact to the other party.