System Outages. In the event of unavailability of systems, e.g. Prequel, DXC Xchanging (ECF2), ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ (TRAX), the Coverholder will continue to service claims by utilising each system’s disaster recovery solution wherever possible. If this is not a viable option, the service will continue without system support and manually record the key information. The Coverholder will enter the data maintained off-system during the outage into the relevant system within one month of the service being restored.
Appears in 3 contracts
Sources: Binder Agreement (Fidelis Insurance Holdings LTD), Binder Agreement (Fidelis Insurance Holdings LTD), Binder Agreement (Fidelis Insurance Holdings LTD)