SUSTAINING ENGINEERING Clause Samples

SUSTAINING ENGINEERING. Boeing shall maintain, as part of the sustaining engineering effort, a core Space System and Gateway analysis/investigation team whose focus is to analyze system performance, using both customer data (e.g. CDRs) and customized test results, to understand the causes of limitations in the overall service delivery to the customer. If the limitation is due to a critical defect in one of the Space System or Gateway segment components, a defect shall be written and assigned to the responsible party for resolution. If the limitation is due to a design limitation/characteristic, then the Boeing engineering team shall consult with Owner within a commercially reasonable timeframe on potential design changes that will improve system performance beyond the current design limit. All network changes shall be implemented in accordance with Owner’s approved change control process. A Service Impact Request (SIR) shall be submitted for approval of any change that presents a potential service impact and may place a network element in a high-risk condition. All network changes shall be reviewed and a pre-upgrade/ pre-installation conference between Boeing and Owner will be conducted before the upgrade is implemented (e.g., ODN/OSN rerouting, Gateway upgrades). Boeing agrees to work with Owner to implement and report upon a Continuous Improvement Program with the objective of enhancing the overall ICS contingent on the reasonable availability of resources. Suggested areas to be addressed include the following: (1) [***…***]; (2) [***…***]; (3) [***…***]; (4) [***…***]; and (5) [***…***].

SUSTAINING ENGINEERING. Subject to access to facilities, material, and equipment at Buyer or third party facilities, and cooperation from Buyer and third parties, Seller will perform certain mutually agreed upon sustaining engineering tasks. • Inventory: Identification, control and management of Inventory. Cost of Service: ***

SUSTAINING ENGINEERING. 3.2.1 Hardware Performance Analysis The contractor shall monitor, analyze, and document hardware reliability and performance to determine actual versus expected performance, anomalous behavior, and required updates to repair, maintenance plans, check out plans, and operational procedures for hardware sustained on this contract. The contractor shall perform an analysis of the use, maintenance (Preventive and Corrective), replacement, and problems to be used in inventory management for all the equipment for which the contractor has accountability.

SUSTAINING ENGINEERING. Owner hereby agrees to purchase, and Contractor hereby agrees to provide, during the period from May 15, 2001 through December 31, 2001, engineering, technical advisory support, operations and maintenance and other technical services in accordance with a scope of work, performance schedule and pricing schedule to be mutually agreed by Owner and Contractor, which services shall average approximately [ ] per month and have an aggregate value of not less than [ ], to be invoiced monthly commencing June 2001.