Support; Updates. Bracket Labs will provide You with email support for current versions of the Service. Bracket Labs will investigate all of Your questions and problems promptly. You agree to provide adequate information to Bracket Labs to assist in the investigation and to confirm that any problems have been resolved. Bracket Labs targets a support case response time of twenty-four (24) hours or less during weekdays, excluding holidays. Bracket Labs may, in its sole discretion, from time to time update the Service and may include such updates, free of charge, in the Service, provided You have paid all applicable fees then due hereunder.
Appears in 3 contracts
Sources: Access License Agreement, Access License Agreement, Access License Agreement