Support Professional Services Clause Samples
The SUPPORT; PROFESSIONAL SERVICES clause defines the terms under which a party provides technical support and professional services to the other party. It typically outlines the scope of services, response times, and any associated fees or service levels, such as help desk support, software maintenance, or consulting. This clause ensures both parties have a clear understanding of the support and services to be delivered, helping to prevent misunderstandings and ensuring that service expectations are met.
Support Professional Services. If noted on a Services Order, Mimecast will perform Professional Services, such as Takedowns, Domain Blocks, and/or support (“Support”). Professional Services will be performed in a professional and workmanlike manner, consistent with industry standards. In the event that any Professional Services do not conform to the Services Order, Customer will notify Mimecast of such failure within fifteen days of delivery (“Acceptance Period”). Promptly after receipt of Customer’s notice, Mimecast will re-perform the non-conforming Professional Services at no additional cost to Customer, as Customer’s exclusive remedy. After the Acceptance Period, any additional Professional Services will be subject to a new Services Order. Mimecast shall not be deemed in breach of its obligations under this Section 1.2 to the extent that Mimecast is delayed or prevented from performing due to an act or omission of Customer. Support is further described at ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇.
Support Professional Services. Subject to payment by Customer, Innoviz shall provide the Customer with whatever technical support and training services (if any) are specified in the Quote ("Support Services"). Support Services may be provided by Innoviz or its third party service providers. Except for the Support Services, Innoviz is under no obligation to provide any services of any kind. In the event Customer wishes to receive implementation, configuration, customization, integration, or other professional services under this Agreement ("Professional Services"), Customer may request same from Innoviz in writing, and, subject to Innoviz's agreement to provide the Professional Services, such Professional Services shall be set out in sequential Statements of Work (that reference the corresponding Quote to which it relates) to this Agreement executed by both Parties (each, an "SOW"), and shall be charged in accordance with such SOWs. If an SOW does not specify charges, the Professional Services will be charged at Innoviz's then- current rates. Each SOW is hereby deemed incorporated into this Agreement by reference. To the extent of any conflict between the main body of this Agreement and an SOW, the former shall prevail, unless and to the extent that the SOW expressly overrides a provision hereof. Professional Services may be provided by Innoviz or its third party service providers.
Support Professional Services. Except as otherwise agreed to by Amendment to the Contract or within a statement of work, Knomatic warrants for a period of thirty (30) days from the date of performance of Support/Professional Services that such Support/Professional Services will be performed with reasonable skill and care. For Support/Professional Services not performed as warranted in this provision and provided RRC has reported such non-conformance to Knomatic within thirty (30) days of performance of such non-conforming Support/Professional Services, Knomatic will, at its discretion, either correct any nonconforming Support/Professional Services or refund the relevant fees paid for the nonconforming Support/Professional Services.
Support Professional Services. 1. Provision of Support Services - Foleon makes available web-based support through the Service(s) and also email support (▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇). Additional Support Services may be available to the Customer upon payment of applicable fees, as specified in Customer’s Order Form or Foleon’s price list applicable each time. Any Support Services are subject to this Contract and Foleon’s applicable support policies. Foleon may also provide onboarding, implementation and other services under this Contract. The scope, pricing, and other terms for these Professional Services will be specified in an Order Form, Order Form exhibit, or other document referencing this Contract. The Customer may use anything delivered as part of these additional services internally during its Subscription Term to support its authorized use of the Service, subject to the restrictions in Section 4 (Access to the Service) and Section 5.3 (Acceptable Use Policy/Prohibited Use) above applicable to the Service(s) itself. Foleon’s ability to deliver additional services will depend on the Customer’s reasonable and timely cooperation and the accuracy and completeness of any information from the Customer needed to deliver the additional services such as copy, images and other content.
Support Professional Services. 3.1 Support. Support for the Devices and Software is provided to Customer pursuant to a separate support subscription agreement, directly with the OEM subject to the OEM’s support subscription terms (including applicable fees) in the case where Devices are purchased from the OEM, or directly with Pensando subject to Pensando’s support subscription terms (including applicable fees), in the case where Devices are purchase directly from Pensando.
Support Professional Services