Support Topic Limitations Sample Clauses
The Support Topic Limitations clause defines the specific subjects or issues that are covered under a support agreement. It typically outlines which types of problems, products, or services the support team will address, and may exclude certain topics such as third-party software, custom modifications, or issues outside the provider's control. By clearly delineating the scope of support, this clause helps manage customer expectations and prevents disputes over what assistance is available, ensuring both parties understand the boundaries of the support relationship.
Support Topic Limitations. 8.7.1 SyncEzy reserves the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question.
8.7.2 SyncEzy may also limit or terminate Support Service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner.
Support Topic Limitations. Inquiries are limited to the following QuickBooks Point of Sale and QuickBooks: Pro and Premier financial software areas: installation, upgrade assistance and basic functionality, as described in QuickBooks product documentation. Intuit will also assist Plan members with basic connectivity for the purpose of using QuickBooks financial software and QuickBooks Point of Sale to access other products or services to the extent necessary to confirm whether such issues relate to equipment or software within Intuit’s control. However, Intuit shall not be responsible for connectiv- ity issues caused by third-party services, service providers, hardware or software. The Plan does not cover inquiries on accounting practices, nor does it include application consulting or training.
Support Topic Limitations. 8.7.1 Zavanti reserves the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question.
8.7.2 Zavanti may also limit or terminate Support Service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner.