Support Terms. Company will provide Technical Support to Customer via both telephone and email on weekdays during the hours of 9:00 am Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).
Appears in 2 contracts
Support Terms. Company will provide Technical Support to Customer via both telephone and email electronic tech support emails on weekdays during the hours of 9:00 am through 5:00 pm Eastern time through 6:00 pm Pacific standard time, with the exclusion of Federal Holidays (“Support Hours”).
Appears in 1 contract
Sources: Saas Agreement
Support Terms. Company will provide Technical Support to Customer via both telephone and email electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).
Appears in 1 contract
Sources: Saas Services Agreement