Service Level Commitments Clause Samples
The Service Level Commitments clause defines the minimum standards of performance and quality that a service provider must meet when delivering services. Typically, this clause outlines specific metrics such as uptime percentages, response times, or resolution times for support requests, and may include remedies or credits if these standards are not achieved. Its core practical function is to set clear expectations for service delivery, ensuring accountability and providing recourse if the agreed-upon service levels are not maintained.
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Service Level Commitments. The MPF Provider agrees that it shall perform the services specified in this Agreement in accordance with the service levels set forth in the FHLB Guide.
Service Level Commitments. For purposes of the service level commitment categories set forth below, the described services shall be deemed to be “available” to Client if the Fiserv computer system, including all hardware and software necessary to provide the Client with the Services contemplated by this Agreement, is functioning and able to accept and process all input contemplated by this Agreement from Client and necessary to provide the Services in question. All service levels commitments shall be averaged over a calendar month and national holidays are excluded.
Service Level Commitments. Trinnex shall make the functionality of the Services available to Customer pursuant to the Agreement and shall use commercially reasonable efforts to make the Services available during the Subscription Term, and to protect against the Services containing or transmitting Malicious Code, except for: (i) scheduled maintenance and downtime (of which Trinnex shall, to the extent practicable, schedule so as not to materially adversely affect Customer’s business); (ii) circumstances beyond Trinnex’s control; (iii) Emergency Maintenance; and (iv) as set forth in the Agreement.
Service Level Commitments. 2.1. Target. In each Service Period, the target for availability of the Solutions is 99.9% (“Availability Target”). “Service Period” means 24 hours per day Monday through Sunday each calendar month that Customer receives the Solutions, excluding Sundays between 12:00 AM and 12:00 PM Eastern Time for scheduled maintenance. During this time, Customers may experience intermittent interruptions. CentralSquare will make commercially reasonable efforts to minimize the frequency and duration of these interruptions and CentralSquare will notify the Customer if the entire maintenance window will be required.
Service Level Commitments. A. Availability. During any calendar month, the availability of the Solution shall be no less than 99.9%, excluding scheduled maintenance. CentralSquare shall provide Customer with prompt notification as soon as it becomes aware of any actual or potential unscheduled downtime of the Solution, as well as continual periodic updates during the unscheduled downtime regarding CentralSquare’s progress in remedying the unavailability and estimated time at which the Solution shall be available.
Service Level Commitments. The parties to this Agreement desire to define a mutually beneficial relationship between Dyax and US Bio in order to achieve Dyax’s goals of high Patient level Product availability and high quality Patient services in connection with the Product. In order to achieve the stated goals, US Bio agrees to perform the Hub Services hereunder in accordance with the key performance indicators described in the Statements of Work attached hereto as Exhibit D and incorporated herein by this reference.
Service Level Commitments. Vendor will ensure that the Software is available for use by the City at least 99.999 per cent of the time during the term of this Agreement. In addition to this commitment, Vendor shall also comply with the service level commitments described in Schedule A.
Service Level Commitments. 17 (a) Definition of Service Level Commitments . . . . . . . . . . . . . . 17 (b) Exclusive Remedies for Failure to Satisfy Service Level Commitments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 17. Conformity with Documentation. . . . . . . . . . . . . . . . . . . . . . 19 (a) Covenant by BCBSSC. . . . . . . . . . . . . . . . . . . . . . . . . 19 (b) Exclusive Remedies for Failure of System to Conform to Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 18.
Service Level Commitments. Plextek and Customer will jointly develop appropriate service level commitments relating to such matters as delivery schedules, quality standards, process controls, invoice accuracy, and forecast accuracy.
Service Level Commitments. 4.1 BT shall provide CSH Links in accordance with the provisions of this Schedule and subject to Annex E.