Support Services and Training Sample Clauses
The Support Services and Training clause defines the obligations of a provider to deliver assistance and instructional resources to the client regarding the use of a product or service. Typically, this clause outlines the types of support available, such as technical helpdesks, troubleshooting, and scheduled training sessions, as well as the methods of delivery, like online, phone, or in-person support. Its core function is to ensure that users can effectively utilize the product or service, minimizing downtime and maximizing value by addressing issues and knowledge gaps promptly.
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Support Services and Training. 7.1 Vizrt is not obliged to provide any support in relation to actions such as installation, implementation, configuration or use of the Product or of other equipment. Any support services or training must be agreed separately with Vizrt.
Support Services and Training. Vendor shall make available a commercially reasonable number of personnel expertly trained to respond to questions from Instinet regarding the Vendor's Product(s) as pertaining to Customer Orders, the Instinet System, the Instinet Services and/or OpenInstinet during Vendor's normal business hours.
Support Services and Training. Subject to payment of the applicable revenues and fees specified in Exhibit B, SELECTICA will provide Customer with the maintenance services and training set forth below during the term of this Agreement. With Customer approval which shall not be unreasonably withheld, SELECTICA reserves the right to change from time to time all or any part of the services or systems described below.
(a) Telephone/Fax Support. SELECTICA will provide Customer with twenty-four hour telephone support, seven days per week, excluding holidays observed by SELECTICA. SELECTICA will provide holiday answering service to record inquiries from Customer and SELECTICA will use reasonable commercial efforts to respond to any such inquiries within one (1) business day of receipt. Customer will ensure that only person(s) properly trained in the operation and usage of the Software and designated by SELECTICA as a contact in accordance with paragraph 3.1(c) below will utilize such telephone support. SELECTICA will provide such telephone assistance relation to the (i) installation and operational use of the Software; (ii) identification and verification of the causes of suspected errors or malfunctions in the Software; and (iii) providing of detours
Support Services and Training. On-Site Services - Non-Election Day (/day) 1 Democracy Suite Annual License fee 1 Adjudication Annual License fee 1 ImageCast Central Annual Firmware License 2 ImageCast X Annual Firmware License - Classic BMD 21" 10 Mobile Ballot Printing Annual License fee 1 ImageCast Central Annual Warranty 2 ImageCast X Annual Hardware Warranty - Classic BMD 21" 10 MBP #2 Annual Hardware Warranty 1
Support Services and Training. 4.1 After Full Implementation, Nex will carry out ongoing technical support and servicing for the System (the “Support Services”). The Hotel will make available to Nex a suitable dedicated area in the hotel to enable Nex to provide the Support Services.
4.2 A dedicated support line manned by Nex personnel will be available to Hotel staff and guests of the Hotel to call for assistance when required. In the event a problem cannot be resolved over the phone, Nex personnel will arrange with the staff or guest of the hotel to come on-site to resolve the problem. On-site response times for assisting guest connections will typically be 90 minutes. In event of a network outage, Nex personnel will be deployed on-site immediately and should be on premises within the hour.
4.3 Nex will provide periodic training at the Hotel Premises to front desk, reservations, information technology and other staff as designated by the Hotel to support familiarization of Hotel staff with the System and Support Services, ongoing marketing efforts, and to facilitate all other aspects of joint System and Support Services administration.
4.4 On a quarterly basis or on such other schedule as may be mutually agreed after Full Implementation, Nex and the Hotel will jointly review the functioning and administration of the Systems and Support Services to ensure the quality of service to hotel guests and others, the effectiveness of marketing efforts and to resolve any issues which may arise in this regard. (the “Quality of Service Reviews”).
Support Services and Training