Support Responsibilities. RapidDeploy shall – a. correct all Incidents in accordance with the required times and other terms and conditions set forth in this SLA, including by providing defect repair, programming corrections, and remedial programming; b. provide online access to technical support bulletins and other user support information and forums, to the full extent RapidDeploy makes such resources available to its other customers; and c. respond to and resolve all support requests as specified in this SLA.
Appears in 2 contracts
Sources: Software as a Service Agreement, Software as a Service Agreement