Support Requirements. [This section should contain the understanding of the Parties regarding all aspects of support during and after completion of the Project. Examples are as follows:] o Support for development, integration, test, deployment, sustaining o Bug reporting & metrics o Defect resolution and escalation process o Technical help desk support hours and identified contact o Updates/upgrades, including updated documentation o Warranty [i.e., “For a period of one (1) year after TI’s acceptance, Company agrees to remedy all errors in the [list deliverables] that cause it not to perform in accordance with the acceptance criteria.”]
Appears in 4 contracts
Samples: Professional Services Agreement (Sonics, Inc.), Professional Services Agreement (Sonics, Inc.), Professional Services Agreement (Sonics, Inc.)
