Common use of Support Requests Clause in Contracts

Support Requests. Licensee must report Incidents to ISB to request Technical Support (a “Support Request”) by submitting the Support Request through ISB's online support system (JIRA) available at ▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/, and in accordance with the support procedure and guidelines set forth in Exhibit I to these Support Terms. ISB shall provide Technical Support solely to the authorized individuals designated by Licensee and who are qualified and trained on the Software. Licensee may designate a maximum of three authorized support contacts. Additional support contacts must be approved by ISB in its sole discretion and may be subject to additional Support Fees.

Support Requests. Licensee must report Incidents to ISB ISC to request Technical Support (a “Support Request”) by submitting the Support Request through ISBISC's online support system (JIRA) available at ▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/, and in accordance with the support procedure and guidelines set forth in Exhibit I to these Support Terms. ISB ISC shall provide Technical Support solely to the authorized individuals designated by Licensee and who are qualified and trained on the Software. Licensee may designate a maximum of three authorized support contacts. Additional support contacts must be approved by ISB ISC in its sole discretion and may be subject to additional Support Fees.