Support Service Level Requirements Clause Samples

Support Service Level Requirements. Provider shall correct all Service Errors and respond to and Resolve all Support Requests in accordance with the required times and other terms and conditions set forth in this Section 6.4 (”Support Service Level Requirements”), this Agreement and the applicable Service Order.

Support Service Level Requirements. Supplier shall [* * *]. 3.1 [* * *]. 3.2 Response and Resolution Time Service Levels. [* * *] 3.3 Escalation. [* * *].

Support Service Level Requirements. Provider shall correct all Service Errors and respond to and make reasonable efforts to resolve all Support Requests within 24 hours.

Support Service Level Requirements. Magna is responsible for answering and resolving, or attempting to resolve, initial support requests for Service Errors from Magna Customers. If Magna is not able to correct such Service Error after undertaking commercially reasonable efforts, Magna may contact Serve with a support request for such Service Error. Serve shall correct all Service Errors and respond to and Resolve all support requests within [***] days of receipt from Magna thereof (such support services, the “Serve Support Services”). Magna acknowledges and agrees that Serves shall provide no more than [***] hours of Serve Support Services during the Term, and no more than [***] hours of Serve Support Services in any calendar month during the Term. If Magna requires any additional Serve Support Services beyond these amounts, the Parties shall negotiate in good faith to determine Serve’s compensation for such additional Serve Support Services and such compensation shall be set forth in a separate quote or similar document establishing the Serve Support Services to be provided and the compensation payable to Serve therefor. “Resolve” (including “Resolved,” “Resolution,” and correlative capitalized terms) means that, as to any Service Error, Serve has provided Magna the corresponding Service Error correction and Magna has confirmed such correction and its acceptance thereof.

Support Service Level Requirements. Contractor will correct all Service Errors and respond to and Resolve all Support Requests in accordance with the required times and other terms and conditions set forth in this Section 3.4 (“Support Service Level Requirements”), and the Contract.