Common use of Support Hours Clause in Contracts

Support Hours. Members of the JSE Customer Support team are available to all Contracted Users between 07h00 and 19h00 on all Business Days and may be contacted at the telephone number/s set out below. Contracted Users who require support after 19h00 must contact the afterhours support number as set out below. Customer Support Contact Details: Telephone numbers: (000) 000-0000 After hours: (011) 520-7900 (this number is routed to the standby staff member) In the event of an escalation contact the manager during normal business hours Senior Operations Manager Client Services on +00 00 000 0000 or General Manager Client Services on +00 00 000 0000

Support Hours. Members of the JSE Customer Support team are available to all Contracted Users between 07h00 and 19h00 on all Business Days and may be contacted at the telephone number/s set out below. Contracted Users who require support after 19h00 must contact the afterhours support number as set out below. Customer Support Contact Details: Telephone numbers: (000) 000-0000 After hours: (011) 520-7900 (this number is routed to the standby staff member) In the event of an escalation contact the manager during normal business hours Senior Operations Manager Client Services on +00 00 000 0000 or General Manager Client Services on +00 00 000 00000000 Please initial

Support Hours. Members of the JSE Customer Support team are available to all Contracted Users between 07h00 and 19h00 on all Business Days and may be contacted at the telephone number/s set out below. Contracted Users who require support after 19h00 must contact the afterhours support number as set out below. Customer Support Contact Details: Telephone numbers: (000011) 000-0000 520‐7777 After hours: (011) 520-7900 520‐7900 (this number is routed to the standby staff member) In the event of an escalation contact the manager during normal business hours Senior Operations Manager Client Services during normal business hours on +00 00 000 0000 or General Manager Client Services on +00 00 000 0000

Support Hours. Members of the JSE Customer Support team are available to all Contracted Users between 07h00 and 19h00 on all Business Days and may be contacted at the telephone number/s set out below. Contracted Users who require support after 19h00 must contact the afterhours support number as set out below. Customer Support Contact Details: Telephone numbers: (000011) 000-0000 520‐7777 After hours: (011) 520-7900 520‐7900 (this number is routed to the standby staff member) In the event of an escalation contact the manager during normal business hours Senior Operations Manager Client Services during normal business hours on +00 00 000 0000 or General Manager Client Services on +00 00 000 00000000 Please initial