Common use of Support Exclusions Clause in Contracts

Support Exclusions. The following are excluded from AppGate’s Support obligations: (a) any version of the Products other than those versions specified as being supported under Section 3.4 below, (b) Evaluation Versions of the Products or other Products provided at no charge, (c) training, customization, integration and any issues arising from non-standard usage of the Products, and (d) any on-site services or remote access services (unless AppGate requests remote access to assist AppGate in understanding an issue). In all cases, AppGate only provides Support in connection with Products purchased from AppGate or an authorized reseller. AppGate has no obligation to accept calls or messages from, or otherwise interact with, personnel other than the designated Customer Technical Personnel.