Common use of Support Coverage Clause in Contracts

Support Coverage. We do not provide Support for (a) advice on architecture, design, development or prototyping; (b) non-Red Hat online services or software, including but not limited to devices, operators, applications, infrastructure or tools that you or a third party provide or create; (c) access management or any security related processes that apply only to Your Account; (d) any work performed under a separate professional services engagement; (e) individuals who are not your Support Contacts (defined below); (f) Subscriptions running in excess of the number of Units you have purchased or outside the usage restrictions; or (g) for any changes you make to the Infrastructure Services account which negatively impacts the operation of the Online Services such as the removal of a load balancer, virtual machine instance, or any Infrastructure Services that the Online Services are dependent on. You are responsible for testing the Online Services and any Red Hat Content before deploying it in your environment and for providing assistance to your Authorized Users. You will back up Your Content on a regular basis and have those backups available if needed for support or other purposes.

Support Coverage. We do not provide Support for (a) advice on architecture, design, development or prototyping; (b) non-Red Hat online services Online Services or software, including but not limited to devices, operators, applications, infrastructure or tools that you or a third party provide or create; (c) access management or any security related processes that apply only to Your Account; (d) any work performed under a separate professional services engagement; (e) individuals who are not your Support Contacts Contact(s) (defined below); (f) Subscriptions running in excess of the number of Units you have purchased or outside the usage restrictions; or (g) for any changes you make to the Infrastructure Services account which negatively impacts the operation of the Online Services such as the removal of a load balancer, virtual machine instance, or any Infrastructure Services that the Online Services are dependent on. You are responsible for testing the Online Services and any Red Hat Content before deploying it in your environment and for providing assistance support to your Authorized Users. You will back up Your Content on a regular basis and have those backups available if needed for support or other purposes.