Common use of Support Coverage Clause in Contracts

Support Coverage. Support consists of (a) response to Error reports provided to a Certified Support Contact concerning the use of the Sumo Logic Technology; (b) E-mail Support; (c) Online Support; and (d) Sumo Logic Technology updates that Sumo Logic in its discretion makes generally available to its Support customers without additional charge. All Support will be provided in the English language. Each Support Level permits up to 5 Certified Support Contacts.