Common use of Support Assistance Clause in Contracts

Support Assistance. Arbor will provide the following marketing, sales and support assistance (outlined below) at no charge. a. ShowCase may access Arbor's Service Partners (where Arbor has the right to grant such access) to outsource ShowCase AS/400 Port related service requirements. b. ShowCase and Arbor will jointly develop a plan for their respective technical support organizations for problem resolution. c. ShowCase may deliver evaluation copies of the ShowCase AS/400 Port to prospects for trial use for a period not to exceed (*) . d. ShowCase has the right to make copies of the ShowCase AS/400 Port for demonstration purposes. e. ShowCase and Arbor will make commercially reasonable efforts to develop integrated marketing programs. f. ShowCase and Arbor will develop marketing communications positioning detailing ShowCase as Arbor's recommended solution for the AS/400 market. g. Arbor agrees to provide ShowCase with copies of the Essbase Software running under the Windows NT or Windows 95 operating systems, in numbers as requested by ShowCase to (*) Denotes confidential information that has been omitted and filed separately, accompanied by a confidential treatment request, with the Securities and Exchange Commission pursuant to Rule 406 of the Securities Act of 1933, as amended. meet the needs of its sales force and that of its Authorized Partners. Such copies are strictly and exclusively for purposes of conducting demonstrations for customers and prospects. These licensed demonstration copies may not be copied, distributed, or used for any other purpose including but not limited to test, evaluation, and internal use by ShowCase or its customers. Arbor will not provide any support and maintenance services in connection with this license, other than to provide updates whenever they are generally released to customers.