Success Services. Teradata Success Services offers Essential, Performance, and Optimize services for an additional fee.
Success Services. The Success Services are designed to enable customers to maximize their adoption, usage, and value of the Subscription Services. Any services beyond those described in the following table will result in additional fees to be scoped and agreed upon by both parties.
Success Services. During the Term, Hearsay shall provide Customer with Success Services for the Services in accordance with Hearsay’s troubleshooting categorizations and standard response procedures, described further within an SOW at no additional charge. Any such additional Success Services, and any fees associated with the additional Success Services, shall be set forth in a separate Order Form or SOW. Hearsay may update its standard Success Services at any time during the Term, provided that a) Hearsay provides Customer with at least thirty (30) days’ written notice of the specific changes being made, and b) the changes shall be effective upon the commencement of the next Order Form Term unless Customer consents to such changes earlier. Hearsay is under no obligation to provide Success Services for any code, content or other materials that were not developed, implemented or modified by Hearsay. Any Success Services for errors identified during Customer’s performance warranty period as set forth in Section 9.2(B) (Hearsay Warranty) shall be performed at no charge even if correction for the identified error continues after the performance warranty period. Hearsay provides a range of training and education to support the use of the Service. Initial training provided to Customer is described in the relevant Order Form. Additional training may be made available and provided upon request.
