Submitting Requests. 1. Before a request is submitted the immediate superior must be informed of a complaint (if a complaint by an employee is concerned) or the employee (if a complaint by an employer is concerned). Further to this, the parties to the dispute will consult with each other in order to reach an amicable settlement. 2. If this does not lead to a solution within 14 days, the complaining party will notify the other party in writing that he intends to present the dispute to Raltex. 3. If an amicable solution is still not reached within 14 days, there will be a dispute as referred to in Article 2 paragraph 2 of the Regulations.
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Sources: Collective Agreement, Collective Agreement