Common use of STANDARDS AND QUALITY Clause in Contracts

STANDARDS AND QUALITY. The Supplier shall at all times during the Call Off Contract Period comply with the Standards and where applicable shall maintain accreditation with the relevant Standards' authorisation body. To the extent that the standard to which the Goods and/or Services must be provided has not been specified in this Call Off Contract, the Supplier shall agree the relevant standard for the provision of the Goods and/or Services with the Customer prior to the commencement of the supply of the Goods and/or Services and, in any event, the Supplier shall perform its obligations under this Call Off Contract in accordance with the Law and Good Industry Practice. The Supplier shall ensure that the Staff shall at all times during the Call Off Contract Period: faithfully and diligently perform those duties and exercise such powers as necessary in connection with the provision of the Goods and/or Services; obey all lawful instructions and reasonable directions of the Customer and provide the Goods and/or Services to the reasonable satisfaction of the Customer; and apply all due skill, care, diligence and are appropriately experienced, qualified and trained to supply the Goods and/or Services in accordance with this Call Off Contract. The Supplier shall ensure at all times during the Call Off Contract Period that it: supplies the Goods and/or Services in conformity with the specification(s) in Framework Schedule 1 (Goods and/or Services and Key Performance Indicators), the Order Form, the Purchase Order and in accordance with all applicable Laws including but not limited to, as applicable, any obligation under sections 12, 13 and 14 of the Sale of Goods Act 1979 (in respect of any Goods) and section 2 of the Supply of Goods and Services Act 1982 (in respect of any Goods and/or Services) which are implied into this Call Off Contract; supplies the Goods and/or Services in accordance with the Tender or, where the Customer has entered into this Call Off Contract following a Further Competition Procedure, in accordance with the Supplier Call Off Solution.

STANDARDS AND QUALITY. The Supplier shall at all times during the Call Off Contract Period comply with the Standards and maintain, where applicable shall maintain applicable, accreditation with the relevant Standards' authorisation body. To If so required by the extent that Customer in the standard to which the Goods and/or Services must be provided has not been specified Order Form or elsewhere in this Call Off Contract, the Supplier shall agree the relevant standard for the provision develop, within [insert period in words] ([insert period in numbers]) Working Days of the Goods and/or Call Off Commencement Date, quality plans that ensure that all aspects of the Services are the subject of quality management systems and are consistent with BS EN ISO 9001 or any equivalent standard which is generally recognised as having replaced it (Quality Plans). The Supplier shall seek Approval (the decision of the Customer prior to Approve or not shall not be unreasonably withheld or delayed) of the Quality Plans before implementing them. The Supplier acknowledges and accepts that Approval shall not act as an endorsement of the Quality Plans and shall not relieve the Supplier of its responsibility for ensuring that the Services are provided to the commencement standard required by this Call Off Contract. Following the approval by the Customer of the supply of the Goods and/or Services and, in any event, Quality Plans: the Supplier shall perform its obligations under this Call Off Contract implement all Deliverables in accordance with the Law Quality Plans; and Good Industry Practiceany Variation to the Quality Plans shall be agreed in accordance with the Variation Procedure. The Supplier shall ensure that the Staff Supplier Personnel shall at all times during the Call Off Contract Period: be appropriately experienced, qualified and trained to supply the Services in accordance with this Call Off Contract; apply all due skill, care, diligence in faithfully and diligently perform performing those duties and exercise exercising such powers as necessary in connection with the provision of the Goods and/or Services; and obey all lawful instructions and reasonable directions of the Customer (including, if so required by the Customer, the ICT Policy) and provide the Goods and/or Services to the reasonable satisfaction of the Customer; and apply all due skill, care, diligence and are appropriately experienced, qualified and trained to supply the Goods and/or Services in accordance with this Call Off Contract. The Supplier shall ensure at all times during the Call Off Contract Period that it: supplies the Goods and/or Services in conformity with the specification(s) in Framework Schedule 1 (Goods and/or Services and Key Performance Indicators), the Order Form, the Purchase Order and in accordance with all applicable Laws including but not limited to, as applicable, any obligation under sections 12, 13 and 14 of the Sale of Goods Act 1979 (in respect of any Goods) and section 2 of the Supply of Goods and Services Act 1982 (in respect of any Goods and/or Services) which are implied into this Call Off Contract; supplies the Goods and/or Services in accordance with the Tender or, where the Customer has entered into this Call Off Contract following a Further Competition Procedure, in accordance with the Supplier Call Off Solution.

STANDARDS AND QUALITY. The Supplier shall at all times during the Call Off Contract Period comply with the Standards and maintain, where applicable shall maintain applicable, accreditation with the relevant Standards' authorisation body. To Throughout the extent that Call Off Contract Period, the standard to Parties shall notify each other of any new or emergent standards which could affect the Supplier’s provision, or the receipt by the Customer, of the Goods and/or Services. The adoption of any such new or emergent standard, or changes to existing Standards, shall be agreed in accordance with the Variation Procedure. Any change to an existing Standard which is included in Framework Schedule 2 (Goods and/or Services must and Key Performance Indicators) shall, in addition, require the written consent of the Authority. Where a new or emergent standard is to be provided has not been specified in this Call Off Contractdeveloped or introduced by the Customer, the Supplier shall agree be responsible for ensuring that the relevant standard for potential impact on the provision Supplier’s provision, or the Customer’s receipt of the Goods and/or Services with is explained to the Customer (within a reasonable timeframe), prior to the commencement implementation of the supply new or emergent Standard. Where Standards referenced conflict with each other or with best professional or industry practice adopted after the Call Off Commencement Date, then the later Standard or best practice shall be adopted by the Supplier. Any such alteration to any Standard or Standards shall require Approval (and the written consent of the Authority where the relevant Standard or Standards is/are included in Framework Schedule 2 (Goods and/or Services and, in any event, the Supplier and Key Performance Indicators) and shall perform its obligations under this Call Off Contract in accordance with the Law and Good Industry Practicebe implemented within an agreed timescale. The Supplier shall ensure that the Staff Supplier Personnel shall at all times during the Call Off Contract Period: faithfully and diligently perform those duties and exercise such powers as necessary in connection with the provision of the Goods and/or Services; obey all lawful instructions and reasonable directions of the Customer and provide the Goods and/or Services to the reasonable satisfaction of the Customer; and apply all due skill, care, diligence and are be appropriately experienced, qualified and trained to supply the Goods and/or Services in accordance with this Call Off Contract. The Supplier shall ensure at ; apply all times during due skill, care, diligence in faithfully performing those duties and exercising such powers as necessary in connection with the Call Off Contract Period that it: supplies provision of the Good and/or Services; and obey all lawful instructions and reasonable directions of the Customer (including, if so required by the Customer, the ICT Policy) and provide the Goods and/or Services to the reasonable satisfaction of the Customer. Where a standard, policy or document is referred to in conformity with Call Off Schedule 7, (Standards) by reference to a hyperlink, then if the specification(s) in Framework Schedule 1 (Goods and/or Services and Key Performance Indicators)hyperlink is changed or no longer provides access to the relevant standard, policy or document, the Order Form, the Purchase Order and in accordance with all applicable Laws including but not limited to, as applicable, any obligation under sections 12, 13 and 14 of the Sale of Goods Act 1979 (in respect of any Goods) and section 2 of the Supply of Goods and Services Act 1982 (in respect of any Goods and/or Services) which are implied into this Call Off Contract; supplies the Goods and/or Services in accordance with the Tender or, where Supplier shall notify the Customer has entered into this Call Off Contract following a Further Competition Procedure, in accordance with and the Supplier Call Off SolutionParties shall agree the impact of such change.

STANDARDS AND QUALITY. The Supplier shall at all times during the Call Call-Off Contract Period comply with the Standards and maintain, where applicable shall maintain applicable, accreditation with the relevant Standards' authorisation body. To Throughout the extent that Call-Off Contract Period, the Parties shall notify each other of any new or emergent standards which could affect the Supplier’s provision, or the receipt by the Customer, of the Services. The adoption of any such new or emergent standard, or changes to existing Standards, shall be agreed in accordance with the Variation Procedure. Any change to an existing Standard which is included in Framework Schedule 2 (Services and Key Performance Indicators) shall, in addition, require the written consent of the Authority. Where a new or emergent standard is to which be developed or introduced by the Goods and/or Services must be provided has not been specified in this Call Off ContractCustomer, the Supplier shall agree be responsible for ensuring that the relevant standard for potential impact on the provision Supplier’s provision, or the Customer’s receipt of the Goods and/or Services with is explained to the Customer (within a reasonable timeframe), prior to the commencement implementation of the supply new or emergent Standard. Where Standards referenced conflict with each other or with best professional or industry practice adopted after the Call-Off Commencement Date, then the later Standard or best practice shall be adopted by the Supplier. Any such alteration to any Standard or Standards shall require Approval (and the written consent of the Goods and/or Authority where the relevant Standard or Standards is/are included in Framework Schedule 2 (Services and, in any event, the Supplier and Key Performance Indicators) and shall perform its obligations under this Call Off Contract in accordance with the Law and Good Industry Practicebe implemented within an agreed timescale. The Supplier shall ensure that the Staff Supplier Personnel shall at all times during the Call Call-Off Contract Period: be appropriately experienced, qualified and trained to supply the Services in accordance with this Call-Off Contract; apply all due skill, care, diligence in faithfully and diligently perform performing those duties and exercise exercising such powers as necessary in connection with the provision of the Goods and/or Services; and obey all lawful instructions and reasonable directions of the Customer (including, if so required by the Customer, the ICT Policy) and provide the Goods and/or Services to the reasonable satisfaction of the Customer; and apply all due skill. Where a standard, carepolicy or document is referred to in Call-Off Schedule 7, diligence and are appropriately experienced(Standards) by reference to a hyperlink, qualified and trained then if the hyperlink is changed or no longer provides access to supply the Goods and/or Services in accordance with this Call Off Contract. The relevant standard, policy or document, the Supplier shall ensure at all times during the Call Off Contract Period that it: supplies the Goods and/or Services in conformity with the specification(s) in Framework Schedule 1 (Goods and/or Services and Key Performance Indicators), the Order Form, the Purchase Order and in accordance with all applicable Laws including but not limited to, as applicable, any obligation under sections 12, 13 and 14 of the Sale of Goods Act 1979 (in respect of any Goods) and section 2 of the Supply of Goods and Services Act 1982 (in respect of any Goods and/or Services) which are implied into this Call Off Contract; supplies the Goods and/or Services in accordance with the Tender or, where notify the Customer has entered into this Call Off Contract following a Further Competition Procedure, in accordance with and the Supplier Call Off SolutionParties shall agree the impact of such change.

STANDARDS AND QUALITY. The Supplier agrees that the Customer relies on the skill and judgment of the Supplier in the supply of the Generators and/or Services and the performance of its obligations under the Rental Agreement. The Supplier shall ensure that: all Generators and Services are supplied in accordance and conform in all respects with their technical specification, description and the requirements (if any) provided for in the DPS Agreement and the DPS Proposal (and to the extent that the DPS Proposal conflicts with any other provision of the Rental Agreement, then the other provision of the Rental Agreement shall prevail (unless otherwise agreed between the Parties); all Generators are free from defects in design and workmanship and are fit for the purpose that such Generators are ordinarily used for and for any particular purpose made known to the Supplier by the Customer and shall be fit for such purpose immediately after Delivery; and all Generators and Services and its obligations under the Rental Agreement at all times during the Call Off Contract Period comply conform and are performed in all respects with the all applicable Laws, Quality Standards and where in accordance with Good Industry Practice. Where applicable the Supplier shall maintain accreditation with the relevant Quality Standards' authorisation body. To the extent that the standard to which the Goods and/or Generators and Services must be provided has not been specified in this Call Off Contractthe Rental Agreement, the Supplier shall agree the relevant standard for the provision of the Goods and/or Generators and Services with the Customer prior to the commencement of the supply of the Goods and/or Generators and Services and, in any event, the Supplier shall perform commencing; and it performs its obligations under this Call Off Contract the Rental Agreement in accordance with the Law Security Requirements and the Security Policy( if any). The Supplier shall: ensure that any training provided by the Supplier to the Customer is comprehensive, accurate and prepared in accordance with Good Industry Practice. The Supplier shall ensure that ; and provide training to the Staff shall at all times during the Call Off Contract Period: faithfully and diligently perform those duties and exercise such powers as necessary Customer's personnel in connection accordance with the provision paragraph 10.13 of the Goods and/or Services; obey all lawful instructions and reasonable directions Contract Order Form (Rental) (if any) in respect of the Customer use and provide maintenance of the Goods and/or Services to Generators and, unless otherwise indicated in the reasonable satisfaction Contract Order Form (Rental), the Rental Payment shall include all costs of training including the cost of instruction of the Customer; ’s personnel in the use and apply all due skill, care, diligence and are appropriately experienced, qualified and trained to supply the Goods and/or Services in accordance with this Call Off Contract. The Supplier shall ensure at all times during the Call Off Contract Period that it: supplies the Goods and/or Services in conformity with the specification(s) in Framework Schedule 1 (Goods and/or Services and Key Performance Indicators), the Order Form, the Purchase Order and in accordance with all applicable Laws including but not limited to, as applicable, any obligation under sections 12, 13 and 14 maintenance of the Sale of Goods Act 1979 (in respect of any Goods) and section 2 of the Supply of Goods and Services Act 1982 (in respect of any Goods and/or Services) which are implied into this Call Off Contract; supplies the Goods and/or Services Generators, such instruction to be in accordance with the Tender orspecification for training set out in Schedule [2] of the DPS Agreement or as otherwise set out in the Contract Order Form (Rental). The Supplier must ensure that all Generators supplied are provided with suitable written (in hard and/or soft copies) instructions, where including: handbook for the Customer has entered into this Call Off Contract following a Further Competition Procedure, in accordance with the Supplier Call Off Solution.specific item; and

STANDARDS AND QUALITY. The Supplier shall at all times during the Call Off Contract Period comply with the Standards and where applicable shall maintain accreditation with the relevant Standards' authorisation body. To the extent that the standard to which the Goods and/or Services must be provided has not been specified in this Call Off Contract, the Supplier shall agree the relevant standard for the provision of the Goods and/or Services with the Customer prior to the commencement of the supply of the Goods and/or Services and, in any event, the Supplier shall perform its obligations under this Call Off Contract in accordance with the Law and Good Industry Practice. The Supplier shall ensure that the Staff shall at all times during the Call Off Contract Period: faithfully and diligently perform those duties and exercise such powers as necessary in connection with the provision of the Goods and/or Services; obey all lawful instructions and reasonable directions of the Customer and provide the Goods and/or Services to the reasonable satisfaction of the Customer; and apply all due skill, care, diligence and are appropriately experienced, qualified and trained to supply the Goods and/or Services in accordance with this Call Off Contract. The Supplier shall ensure at all times during the Call Off Contract Period that itthat: it performs its obligations under this Call Off Contract in a timely manner and in accordance with the date(s) and the Milestone Dates (if any) specified in the Implementation Plan and/or Order Form; it supplies the Goods and/or Services in conformity with the specification(s) specification in Framework Schedule 1 (Goods and/or Services and Key Performance Indicators), the Order Form, the Purchase Order Form and in accordance with all applicable Laws including but not limited to, as applicable, any obligation under sections 12, 13 and 14 of the Sale of Goods Act 1979 (in respect of any Goods) and section 2 of the Supply of Goods and Services Act 1982 (in respect of any Goods and/or Services) which are implied into this Call Off Contract); it supplies the Goods and/or Services in accordance with the Tender or, where the Customer has entered into this Call Off Contract following a Further Competition Procedure, in accordance with the Supplier Call Off Solution. TESTING INTENTIALLY LEFT BLANK – NOT USED This Clause 13 shall apply if so specified by the Customer in the Order Form. The Parties shall carry out their obligations set out in Call Off Schedule 4 (Testing). In the case of any additional and/or alternative testing requirements of the Customer, the provisions relating to Testing shall apply as stipulated by the Customer in the Order Form.