Standard Storage Availability Clause Samples

Standard Storage Availability. The Standard Storage Availability measurement evaluates storage arrays by querying the Availability of such storage arrays. If the monitoring System cannot connect to the monitored storage array the storage array is considered unavailable. Maintenance windows are excluded from the measurement. If an individual storage array has an Availability result less than the Expected Service Level or Minimum Service Level then that may result in a Service Level Default in accordance with Exhibit 3 (Service Level Management). For this Service Level the amount of the Service Level Credit shall be the greater of (i) the pro-rated Service Level Credit that shall be an amount equal to the full amount of the Service Level Credit multiplied by the number of storage arrays experiencing Service Level Defaults divided by the total number of storage arrays measured by this Critical Service Level or (ii) one thousand dollars ($1,000) (i.e., the minimum Service Level Credit).