Internet Service Availability Clause Samples
Internet Service Availability. (a) The Customer understands that the Service depends on access to the internet to operate.
(b) Where internet connectivity is lost, the Service and related alerting will be degraded or rendered unavailable.
Internet Service Availability. For the Internet Availability Service Level, Availability will be measured for the Internet environment per POP and shall mean the period when the Internet is fully accessible (allowing for workarounds within the system that are acceptable to Company) and providing Services to the entire population of Authorized Users. This is an end to end measure across all circuits that comprise the Service. This measure includes the Equipment and circuits at the POP plus the circuits and routers that connect the Internet POPs. For purposes of this Service Level, POP is defined as the location of the Service components used to provide the Internet Service provided by Supplier and includes Internet connectivity, access, firewalls, router and LAN devices and excludes VPN termination or other ancillary devices (e.g., a cache or content device).