Solution Request. Root Cause Analysis A formal process that supports the Problem Management practice to analyze what went wrong in the environment and to accurately report on the impact and results that will prevent future occurrences. See ITIL 4 definition glossary.
Appears in 2 contracts
Sources: Blanket Purchase Agreement (Bpa) Performance Work Statement (Pws), Blanket Purchase Agreement (Bpa) Performance Work Statement (Pws)