Common use of Software Update Service Clause in Contracts

Software Update Service. Provision of the latest version for software licenses Provision of software corrections as patches, fixes or workarounds The following in particular are not covered by the services to be rendered by TW: - Provision of licences for additional TW software. - Provision of software for the system environment. - Provision of services beyond the standard SLA - Remedy of faults which are not inherent in the software, e.g. faults due to operator errors, other external influences, especially violence and intervention by third parties, like the installation of third- party products. - Training and instruction on usability, configuration and customization. - Adapting the software to (new) requirements of the customer. Such performances may be agreed separately.

Software Update Service. Provision of the latest version for software licenses Provision of software corrections as patches, fixes or workarounds The following in particular are not covered by the services to be rendered by TW: - Provision of licences for additional TW TRANSWARE software. - Provision of software for the system environment. - Provision of services beyond the standard SLA - Remedy of faults which are not inherent in the software, e.g. faults due to operator errors, other external influences, especially violence and intervention by third parties, like the installation of third- party products. - Training and instruction on usability, configuration and customization. - Adapting the software to (new) requirements of the customer. Such performances may be agreed separately.