Software Subscriptions. a) Software pricing shall be inclusive of available software patches and any updates. b) Purchasing Entities shall have the option to finance software subscriptions by utilizing the proposed lease and rental rates. c) Any new releases of software versions (upgrades) shall be chargeable to the Purchasing Entity; however, Awarded Vendor(s) may not charge for the installation of the software upgrade. d) License fees and support fees shall remain firm throughout the term of the agreement. e) Software subscriptions shall not be subject to automatic renewals. f) Awarded Vendor(s) shall be responsible for communicating all updates, patches, and new releases/versions to Purchasing Entities. g) Awarded Vendor(s) shall provide a web-based or toll-free hotline during Normal Business Hours for Purchasing Entities to report software problems or answer software related questions.
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Sources: Naspo Valuepoint Master Agreement, Request for Proposal