Software Reliance Program Clause Samples

Software Reliance Program. “SRP”). As part of Enterprise Services, you and your contractors will receive the benefits of SRP services to support the Enterprise Licensed Software. (All references to “OSIsoft Products” within the SRP terms shall mean the Enterprise Licensed Software.). Contractors will also have facilitated access to our relevant partner program. Customer Success Manager. A global Customer Success Manager (“CSM”) will be assigned to your account to provide a reasonable amount of coordination and assistance for questions pertaining to architecture and deployment of Enterprise Licensed Software (as defined below), as well as project management. You will assign your own Program Manager (your “Program Manager”) to manage the relationship with us. Your Program Manager is responsible for the identification of potential installations globally and to identify and make available your required resources. The CSM will strive to understand your business and develop domain knowledge to further facilitate collaboration in utilization of the Enterprise Licensed Software. We reserve the right to change the CSM at any time, but we will provide you with notice.

Software Reliance Program. OSIsoft may make available to Licensee a support and maintenance program ("Software Reliance Program"). OSIsoft’s current terms of Software Reliance Program will be provided on request and are also available through OSIsoft’s description of services section at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇ Promptly following its use of any Updates, Bug Fixes or other replacement software as designated by OSIsoft and accepted by Licensee (“Replacement Software”), Licensee will return or destroy the OSIsoft Software replaced by the Replacement Software. Licensee will not receive any credit for software replaced by Replacement Software. If Licensee purchases OSIsoft’s installation services, OSIsoft will perform such work in a professional and workmanlike manner consistent with generally accepted standards in the enterprise software industry. Licensee agrees to supply OSIsoft with access to and use of all information and facilities reasonably necessary for OSIsoft to render any on-site services pursuant to this Agreement. OSIsoft will comply with all reasonable safety rules and procedures provided by Licensee to OSIsoft personnel in advance.

Software Reliance Program. The Company shall not provide any maintenance or support with respect to the Solutions unless Client purchases Labor or has enrolled in the Software Reliance Program (the “SRP”). If Client has enrolled in the SRP, Company will provide software updates and support at a reasonable frequency to ensure that the Solutions are up to date and in working order. Unless specifically detailed in the PO, the SRP does not include augmentation, projects, or enhancements. Any additional hours beyond those provided in the SRP will be invoiced separately. If maintenance support is needed the direct cost of travel expenses will be charged in accordance with Section 3(b), above. Client may terminate the SRP by providing written notice to Company not more than 90 days and not less than 45 days in advance of the end of the then current term as reflected on the PO. In the event Client does not terminate the SRP in accordance with the notice requirements set forth herein, the term shall automatically be extended for additional one-year terms until terminated.

Software Reliance Program