Support, Maintenance and Services Clause Samples
The 'Support, Maintenance and Services' clause defines the obligations and scope of ongoing assistance, updates, and technical services provided by one party to another, typically in the context of software or technology agreements. It outlines the types of support available, such as help desk access, bug fixes, and regular software updates, and may specify response times or service levels. This clause ensures that the recipient receives continued functionality and reliability of the product or service, addressing issues promptly and maintaining operational continuity.
Support, Maintenance and Services. 8.1 Licensor shall furnish a copy of the Licensed Data and Documentation within [*****] of the Effective Date of this Agreement. During the term of this Agreement, Licensor shall update the Licensed Data quarterly, at no charge to GM, said updates to be delivered to GM as specified in Exhibit A, the Statement of Work. Each update shall be in a format and containing the data elements as specified in Exhibit A, the Statement of Work, or as mutually agreed on by the Parties. Should Licensor fail to deliver such updates in a timely manner, all [*****] during the [*****] in which the update was late shall be [*****] as specified in SLA-1 Service Level Matrix. [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. - 7 - Data License & Services Rev. 022614
8.2 The support Services for the Licensed Data shall be provided by Licensor to Licensee during the applicable warranty period at [*****] to Licensee and, thereafter, upon Licensee's request at [*****] to be mutually agreed to by the parties.
8.3 Licensor will perform the Services in the Statement of Work at the Service Levels agreed to in Exhibit B (the “Service Level Agreement”).
8.4 All changes to the Statement of Work must be requested in writing and require mutual agreement. Changes to the Statement of Work will be incorporated through the agreed upon process for requesting changes specified in Exhibit C, Change Control Procedure.
Support, Maintenance and Services. Subject to Licensee's advance payment of the applicable Software Maintenance fees, Licensee will be enrolled in NICE maintenance program. NICE’s maintenance terms will be provided on request and are also available at Documents/EMEA_Enterprise_Maintenance.pdf
Support, Maintenance and Services. Subject to the terms and conditions of this Agreement, as set forth in your invoice.
Support, Maintenance and Services. SECTION 7.01
Support, Maintenance and Services. Subject to the terms and conditions of this Agreement, as set forth in your invoice, support and maintenance services may be included with the purchase of your license subscription.
Support, Maintenance and Services