Common use of Software Maintenance Services Clause in Contracts

Software Maintenance Services. 13.1 ARM shall provide to LGS, in respect of the Software, through the parties’ applicable contract administrator, the following maintenance services: (i) to correct, to the extent reasonably possible, any defects in the Software which cause the Software not to operate in accordance with the description of the Software’s function in the applicable documentation. If ARM determines that such defects are due to errors in such description, ARM shall promptly issue corrections to the documentation and shall not be required to alter the Software provided that LGS is not thereby prevented from commercially exploiting the Software. (ii) to provide reasonable telephone and written consultation pertaining to the operation and application of the Software. (iii) to provide as available Updates to the Software. 13.2 In notifying ARM of any defects or problems LGS shall use a format reasonably requested by ARM. LGS shall provide ARM promptly with any information or assistance reasonably requested by ARM to enable ARM to provide the maintenance service hereunder. 13.3 For the avoidance of doubt, ARM’S obligation under this Clause 13 is limited expressly to the provision of the Software maintenance services to LGS and ARM shall be under no obligation to provide the maintenance services to LGS’s sub-licensees of the Software.