Software and Data Maintenance Services Clause Samples
The 'Software and Data Maintenance Services' clause defines the obligations and scope of services related to the ongoing support, updates, and upkeep of software and associated data provided under the agreement. Typically, this clause outlines the types of maintenance activities covered, such as bug fixes, security patches, and periodic updates, as well as the response times and procedures for addressing issues. Its core practical function is to ensure that the software and data remain functional, secure, and up-to-date throughout the contract term, thereby minimizing disruptions and maintaining service quality for the client.
Software and Data Maintenance Services. Unless otherwise determined by Client, Provider shall update and keep current all releases of Provider Software to the latest releases (or versions) then commercially available, and shall further provide maintenance and support services for the current release of such Provider Software and at least two releases prior to the current version (i.e., maintenance and support for the current version and the n-1 and n-2 versions) in accordance with the applicable Statements of Work. All software maintenance and warranty services, including, without limitation, all help desk support for troubleshooting, diagnosis, correction and resolution of problems, and provision of Provider Software updates, upgrades, bug fixes, new releases, shall be set forth in the applicable Statements of Work. The obligation to keep Software releases current and to provide maintenance and support services relating thereto shall be further set forth in the applicable Statements of Work.
Software and Data Maintenance Services