Software Maintenance Services. If, but only if, You have purchased a license for the Software and paid GrammaTech for software maintenance services as shown on the GrammaTech Quotation document or Invoice, the following additional terms and conditions (collectively referred to as "Maintenance") shall apply. GrammaTech shall have no obligation to maintain the Software unless You have paid for Maintenance as a separate purchase or as may have otherwise been required by the type of license purchased by You.
Software Maintenance Services. 13.1 In consideration of the payment of the Software Maintenance Fee to ARM, by LGS, ARM shall provide to LGS, in respect of the Software, through the parties’ applicable contract administrator, the following maintenance services:
Software Maintenance Services. 1. Catapult Support
Software Maintenance Services. Software maintenance services do not include services for customizations of the XHQ Software.
Software Maintenance Services. In addition to the Software maintenance services mentioned in the Agreement, the Maintenance Services for COMOS Software also comprises the replacement of hardware delivered by SISW, e.g. a dongle. Software maintenance services do not include services for customizations of the COMOS Software.
Software Maintenance Services. Catapult must provide the Software Maintenance Services.
Software Maintenance Services. In consideration of payment of the annual Maintenance Fee(s) set forth in Section VIII B of this Attachment, Customer agrees to purchase, and MPOWER agrees to provide Customer on an annually renewable basis with software maintenance services for MPOWER(R) as follows (provided Customer allows MPOWER, at MPOWER's request, dial-up access to MPOWER(R)):
Software Maintenance Services. Client agrees that if Client purchases, or has previously purchased, any Maintenance Subscriptions for any Meridian Component, then for as long as any such Subscriptions are in effect, Client will purchase and maintain Maintenance Subscriptions for all then- current Instances of such Meridian Component. “Instance” means an installation of a Meridian Component made by or for Client on a physical system (which may be, without limitation, a server, a workstation, laptop, or blade) or a virtual machine.
Software Maintenance Services. ◼ XXXXXX continually analyzes the Software to find potential for improvement, enhanced security, expanded functionality, and greater user-friendliness. Suggestions by the customer will be analyzed and incorporated into the functionality of the Software at the discretion of XXXXXX. ◼ Enhancements of the Software (Releases) shall be made available to the customer from time to time. All functionality added by a Release shall be governed by the terms of this SLA and included in the subscription costs. ◼ XXXXXX supports older Releases for a minimum of nine months after a new Release is available. After nine months, any issues may be resolved by a fix or an upgrade to a newer Release at XXXXXX'x discretion. ◼ In the event of a Software fault, the customer can contact the Support Helpdesk under defined conditions (see section entitled “6 Support Helpdesk”). ◼ If a security vulnerability is found which does not constitute a defect, XXXXXX will make every reasonable effort, within the limits of its operational capability, to fix the vulnerability on all affected Releases not older than 2 years. If such a fix is not possible in an older Release, XXXXXX may insist that vulnerable systems are upgraded at short notice to mitigate the security risk.
Software Maintenance Services. Contractor shall update and keep current all releases of Contractor Software to the latest releases (or versions) then commercially available, and shall further provide maintenance and support services for the current release of such Software and at least two releases prior to the current version (i.e., maintenance and support for the current version and the n-1 and n-2 versions). All software maintenance and warranty services, including, without limitation, all service desk support for troubleshooting, diagnosis, correction and resolution of problems, and provision of Software updates, upgrades, bug fixes, new releases, shall be set forth in the Scope of Work.
