Second Level Maintenance Service Sample Clauses
The Second Level Maintenance Service clause defines the responsibilities and scope of more advanced maintenance support provided for equipment or systems beyond basic troubleshooting. This typically involves specialized repairs, component replacements, or technical interventions that require expertise not available at the first level of support. By specifying the procedures and coverage for these advanced services, the clause ensures that complex issues are addressed efficiently, minimizing downtime and clarifying the division of maintenance responsibilities between parties.
Second Level Maintenance Service. Vital Images shall provide the Second Level Maintenance to Toshiba and the Dealer Associates. In accordance with their technical ability, and based upon their prior experience and training by Vital Images, except for the United States, Toshiba and/or the Dealer Associates shall use their reasonable best efforts to assist Vital Images in providing the Second Level Maintenance for the benefit of customers in the Territory. Toshiba shall pay Vital Images to provide Second Level Maintenance at the amounts set forth in Exhibit E.
Second Level Maintenance Service. In accordance with its technical ability, Vital Images shall provide the Second Level Maintenance. In accordance with their technical ability, and based upon their prior experience and training by Vital Images, Toshiba and/or the Dealer Associates shall use their reasonable best efforts to assist Vital Images in providing the Second Level Maintenance for the benefit of customers in the Territory.
11. Section 5.4 of the Agreement is hereby amended by substituting “Section 5.3” for “Section 5.2” in the first sentence thereof.
12. Exhibit E to the Agreement, setting forth Product Prices, is hereby amended and restated as set forth on attached Exhibit E to this Amendment.
Second Level Maintenance Service. To the best of its technical ability and based upon its prior experience and its training by Vital Images, Reseller shall use its best efforts to assist Vital Images in providing Second Level Maintenance to customers in the Territory.
Second Level Maintenance Service. In accordance with its technical ability and based upon its prior experience and its training by Vital Images, Toshiba and/or the Dealer Associates shall use its reasonable best efforts to assist Vital Images in providing the Second Level Maintenance to Toshiba and/or Dealer Associates for the benefit of customers in the Territory excluding the United States.