Common use of Software Maintenance Service Clause in Contracts

Software Maintenance Service. 3.1. Beyond the regulations on quality and deficiency in § 6, S-PACT offers Software Maintenance Service specified hereunder. 3.2. During any paid Software Maintenance Service term, if applicable, S-PACT shall provide ser- vices for the Contract Software which consist of: 3.2.1. Exerting reasonable efforts to both (a) provide, within a reasonable time, worka- rounds for any material programming errors in the Contract Software that are directly attributable to S-PACT, and (b) correct such errors in the next available maintenance release, provided Licensee provides S-PACT with sufficient information to identify the errors. 3.2.2. Technical support for the Contract Software, which means assistance by telephone and electronic mail with the installation and/or use of the Contract Software, includ- ing all available bug fixes and patches, and their interaction with supported hardware and operating systems ("Platforms"). 3.2.3. If applicable, two (2) service days in every twelve (12) months period for the re-valida- tion of the Analyzer App’s performance, including (a) minor adjustments of the Ana- lyzer App, if necessary, to meet the target specifications, (b) an upgrade of the Con- tract Software to the latest version, and (c) an optional visit at Licensee’s site (travel costs not included). Major adjustments of the Analyzer App (e.g., re-calibration or cal- ibration transfer) are not included and subject to a separate offer. 3.3. S-PACT reserves the option to discontinue, in whole or in part, and at any time, offering Soft- ware Maintenance Service and/or technical support for any Platform. 3.4. Software Maintenance Service is provided to registered end users only. For registration, li- censee shall communicate names of end users to S-PACT.

Software Maintenance Service. 3.1. Beyond the regulations on quality and deficiency in § 6, S-PACT offers Software Maintenance Service specified hereunder. 3.2. During any paid Software Maintenance Service term, if applicable, S-PACT shall provide ser- vices for the Contract Software which consist of: 3.2.1. Exerting reasonable efforts to both (a) provide, within a reasonable time, worka- rounds for any material programming errors in the Contract Software that are directly attributable to S-PACT, and (b) correct such errors in the next available maintenance release, provided Licensee provides S-PACT with sufficient information to identify the errors. 3.2.2. Technical support for the Contract Software, which means assistance by telephone and electronic mail with the installation and/or use of the Contract Software, includ- ing all available bug fixes and patches, and their interaction with supported hardware and operating systems ("Platforms"). 3.2.3. If applicable, two (2) service days in every twelve (12) months period for the re-valida- tion of the Analyzer App’s performance, including (a) minor adjustments of the Ana- ▇▇▇- lyzer App, if necessary, to meet the target specifications, (b) an upgrade of the Con- tract Software to the latest version, and (c) an optional visit at Licensee’s site (travel costs not included). Major adjustments of the Analyzer App (e.g., re-calibration or cal- ibration transfer) are not included and subject to a separate offer. 3.3. S-PACT reserves the option to discontinue, in whole or in part, and at any time, offering Soft- ware Maintenance Service and/or technical support for any Platform. 3.4. Software Maintenance Service is provided to registered end users only. For registration, li- censee shall communicate names of end users to S-PACT.

Software Maintenance Service. 3.1. Beyond the regulations on quality and deficiency in § Section 6, S-PACT offers Software Maintenance Service specified hereunder. 3.2. During any paid Software Maintenance Service term, if applicable, S-PACT shall provide ser- vices for the Contract Software which consist of: 3.2.1. Exerting reasonable efforts to both (a) provide, within a reasonable time, worka- rounds for any material programming errors in the Contract Software that are directly attributable to S-PACT, and (b) correct such errors in the next available maintenance release, provided Licensee provides S-PACT with sufficient information to identify the errors. 3.2.2. Technical support for the Contract Software, which means assistance by telephone and electronic mail with the installation and/or use of the Contract Software, includ- ing including all available bug fixes and patches, and their interaction with supported hardware and operating systems ("Platforms"). 3.2.3. If applicable, two (2) service days in every twelve (12) months period for the re-valida- tion of the Analyzer App’s performance, including (a) minor adjustments of the Ana- ▇▇▇- lyzer App, if necessary, to meet the target specifications, (b) an upgrade of the Con- tract Software to the latest version, and (c) an optional visit at Licensee’s site (travel costs not included). Major adjustments of the Analyzer App (e.g., e.g. re-calibration or cal- ibration transfer) are not included and subject to a separate offer. 3.3. S-PACT reserves the option to discontinue, in whole or in part, and at any time, offering Soft- ware ▇▇▇▇ Maintenance Service and/or technical support for any Platform. 3.4. Software Maintenance Service is provided to registered end users only. For registration, li- censee shall communicate names of end users to S-PACT.