Common use of Social Engineering Clause in Contracts

Social Engineering. a. Social engineering is when someone manipulates you into performing a certain action or divulging confidential information. Social engineers employ many approaches to this – some of the more prominent techniques include: 1. Call or email from someone pretending to represent a legitimate company you might normally do business with. ▇▇▇▇▇▇ asks for your account information (SSN, passwords, credit card numbers) to “verify” your account. 2. Call from a supposed court employee regarding jury duty – caller requests personal information under threat of fine or prosecution. b. What you should do: 1. Never provide account information to these callers. Hang up and call the phone number on your account statement or on the company’s or agency’s website to find out if the entity that supposedly contacted you actually needs the requested information.

Appears in 3 contracts

Sources: Customer Service Agreement, Customer Service Agreement, Customer Service Agreement

Social Engineering. a. Social engineering is when someone manipulates you into performing a certain action or divulging confidential information. Social engineers employ many approaches to this – some of the more prominent techniques include: 1. Call or email from someone pretending to represent a legitimate company you might normally do business with. ▇▇▇▇▇▇ Caller asks for your account information (SSN, passwords, credit card numbers) to “verify” your account. 2. Call from a supposed court employee regarding jury duty – caller requests personal information under threat of fine or prosecution. b. What you should do: 1. Never provide account information to these callers. Hang up and call the phone number on your account statement or on the company’s or agency’s website to find out if the entity that supposedly contacted you actually needs the requested information.

Appears in 1 contract

Sources: Customer Service Agreement