Severity Level 4 Sample Clauses
The 'Severity Level 4' clause defines the lowest priority or impact level for issues, incidents, or defects within a contractual or service context. Typically, this level is assigned to minor problems that do not significantly affect system functionality or user experience, such as cosmetic errors or non-urgent requests. By categorizing issues as Severity Level 4, the clause helps prioritize resources and response times, ensuring that critical problems are addressed first while still acknowledging and tracking less urgent matters.
Severity Level 4. Defined as a Client requests information, an enhancement, or documentation clarification regarding the Supported Software but there is no material adverse impact on the operation of the Supported Software. Licensor will use continuous diligent effort to provide an initial Response regarding the requested information or documentation clarification within four (4) hours and will provide options for enhancements, including potentially a written estimate for work involved.
Severity Level 4. Defined as a Client requests information, an enhancement, or documentation clarification regarding the Supported Software but there is no material adverse impact on the operation of the Supported Software. Licensor will use continuous diligent effort to provide an initial Response regarding the requested information or documentation clarification within four (4) hours and will provide options for enhancements, including potentially a written estimate for work involved.
5.3.1. Standard support: • ▇▇▇▇▇ Users can submit Support Tickets through ▇▇▇▇▇ web portal or from their ▇▇▇▇▇ database directly. • Normal priority response • Number of included support tickets per month – 1 / Concurrent Users License (CCU)
5.3.2. Advanced support:
Severity Level 4. Vendor will return the call from County in XXXX or less and will provide a Correction or Workaround, or other appropriate response and resolution, in a timely manner that is acceptable to the County. The trouble ticket will be assigned Priority 2 (Low).
Severity Level 4. A minor issue related to usability, including text errors, screen or report alignment, incorrect colors, sorting errors on reports, etc.